20
FAQ
Vacuum-mop does not turn on
Battery level is low. Recharge the vacuum-mop at
the charging dock, then try again. The ambient
temperature is too low (below 0°) or too high above
(50°C). The operating temperature of the vacuum-
mop is 0°C to 40°C.
Vacuum-mop does not recharge
The charging dock is not receiving power. Please
confirm that both ends of the power cord are
plugged in correctly. Poor contact, clean the
charging contacts of the charging dock and the
vacuum-mop.
Vacuum-mop does not return to
charging dock
There are too many obstructions around charging
dock. Place the charging dock in a more open area.
Vacuum-mop is malfunctioning
Turn of the vacuum-mop and the reactivate it.
Vacuum-mop makes a strange
noise
A foreign object might be caught in the brush, side
brush, or one of the main wheels. Stop the vacuum-
mop and remove any debris.
Vacuum-mop no longer cleans
efficiently or leaves dust behind
The dust bin is full. Please clean it.
The filter is blocked. Please clean it.
A foreign object caught in the brush. Please clean
it.
Vacuum-mop cannot connect to
Wi-Fi
Wi-Fi signal is weak. Make sure the vacuum-mop is
in an area with good Wi-Fi coverage. There is
something wrong with the Wi-Fi connection. Reset
the Wi-Fi and download the latest version of the
app, then try reconnecting.
Vacuum-mop does not perform
scheduled cleaning.
Vacuum-mop has low battery. Scheduled cleaning
will not start unless the vacuum-mop has at least
15% battery left.
Does leaving the vacuum-mop on
the charging dock consume power
if it’s already charged?
Leaving the vacuum-mop on the charging dock
after it’s fully charged consumes very little
electricity and helps maintain optimal battery
performance.
Does the vacuum-mop need to be
fully charged for 16 hours the first
three times it is used?
Lithium batteries do not suffer memory effects, so
it is not necessary to wait 16 hours after fully
charging the vacuum-mop before using it.
No water comes out of the
mopping module, or only a little
bit comes out.
Confirm that the water tank is filled with water and
clean the mop pad id necessary.
Make sure the mop pad is installed correctly
according to the user manual.
Too much water comes out of the
mopping module.
Make sure the water tank lid is securely closed.
Vacuum-mop doesn’t resume
cleaning after charging.
Make sure the vacuum-mop is not set to Do Not
Disturb mode, which will prevent it from resuming
cleaning.
The vacuum-mop does not resume cleaning when it
is manually recharged or placed onto the charging
dock.
Vacuum-mop doesn’t return to
charging dock after being moved
Moving the vacuum-mop may cause it to re-
position itself or re-map its surrounding. If the
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