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FAQ
Errors Possible Causes Solutions
The vacuum does not
work.
The appliance is out of battery or
its battery level is low.
Fully charge the vacuum, then resume
use.
Overheat protection mode
triggered by a blockage.
Clean the suction opening or air duct.
Wait until the vacuum cools down, then
reactivate it.
The suction opening or air duct is
blocked.
Clear any blockage from the suction
opening or air duct.
Weak suction force.
The dust cup is full and/or filter
assembly is clogged.
Empty the dust cup and/or clean the
filter assembly.
An attachment is blocked. Clear any blockage in the attachment.
The motor makes a
strange noise.
Main suction opening or extension
rod is blocked.
Clear any blockage in the main suction
opening or extension rod.
The battery indicator
is solid red when
charging the vacuum.
The battery pack is damaged.
Please contact the after-sales service
department for maintenance.
The battery indicator
blinks red after turning
on the vacuum.
The motor temperature is too high.
/ The bush roller is blocked. / The
air duct is blocked.
Check these parts in turn.
The battery indicator
does not light up
when charging.
The charger does not plug into the
vacuum well.
Check whether the charger is properly
plugged into the vacuum.
The battery is fully charged
and switches to sleep mode
automatically.
The vacuum runs normally.
The problem persists after ruling
out the above two possibilities.
Please contact the after-sales service
department for maintenance.
Charging too slow
The battery temperature is too low or
too high.
Wait until the battery temperature
returns normal, and then recharge.
LED lights of the multi-
surface brush do not
work.
LED lights are damaged.
Please contact the after-sales
department for maintenance.
If the vacuum is not working properly, please refer to the table below.
•
The lithium-ion battery pack contains substances that are hazardous to the
environment. Before disposing of the vacuum, please remove the battery pack, then
discard or recycle it in accordance with local laws and regulations of the country or
region it is used in.
•
The appliance must be disconnected from the power supply when removing the
battery. Keep batteries out of the reach of children. Never put batteries in mouth. If
swallowed, contact your physician or local poison control.
•
Under abusive conditions, never contact the battery from which the liquid may be
ejected. If contact accidentally occurs, rinse with water. If liquid contacts eyes, seek
medical help immediately. Liquid ejected from the battery may cause irritation or
burns.
All products bearing this symbol are waste electrical and electronic equipment
(WEEE as in directive 2012/19/EU) which should not be mixed with unsorted
household waste. Instead, you should protect human health and the environment
by handing over your waste equipment to a designated collection point for
the recycling of waste electrical and electronic equipment, appointed by the
government or local authorities. Correct disposal and recycling will help prevent
potential negative consequences to the environment and human health. Please
contact the installer or local authorities for more information about the location as
well as terms and conditions of such collection points.
WEEE Information
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