21
EN
FAQ
If the vacuum is not working properly, please refer to the table below.
Errors Possible Causes Solutions
Vacuum does not work.
Vacuum is out of battery or
low on power.
Fully charge the vacuum,
then resume use.
Overheat protection mode
triggered by a blockage.
Clean the suction openings
or air duct. Wait until the
vacuum cools down, then
reactivate it.
Suction opening or air duct
is blocked.
Clear any blockages from
suction opening or air
duct.
Weak suction force.
Dust cup is full and/or lter
assembly is clogged.
Empty the dust cup and
clean the lter assembly.
Attachment is blocked.
Clear any blockages in the
attachment.
Motor makes a strange
noise.
Main suction opening or
extension rod is blocked.
Clear any blockage in the
main suction opening or
extension rod.
The rst indicator is
red after turning on the
vacuum.
Battery pack is damaged.
Please contact after-
sales service to arrange
maintenance.
The rst indicator blinks
red when charging the
vacuum.
The charger is incompatible.
Only use the original
charger to charge the
vacuum.
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