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TROUBLESHOOTING & ALARM SYSTEM
TROUBLESHOOTING
The following troubleshooting chart will help you analyze and correct minor malfunctions. If the suggested procedures do not help, switch to your reserve oxygen system and call your
Drive DeVilbiss homecare provider. Do not attempt any other maintenance.
WARNING
To avoid electric shock hazard, do not remove the covers. There are no user serviceable internal components. The covers should only be removed by a qualied Drive
DeVilbiss provider/Drive DeVilbiss homecare technician.
SYMPTOM POSSIBLE CAUSE REMEDY
Unit does not operate. Display is not
illuminated and nothing happens when
Power button is pressed and held.
1. Power button was not held. 1. Press Power button and hold for 2 seconds.
2. No battery installed 2. Battery must be installed for device to operate regardless of power source.
3. Battery depleted or defective battery. 3. Install charged battery or contact provider for replacement
4. External power not attached and battery is
depleted.
4. Check cord connections to device, power supply, and power source.
5. No power at wall outlet. 5. Check your home circuit breaker and reset if necessary. Use a different wall outlet if the
situation occurs again.
6. Faulty Power Supply, AC Power Cord or DC
Power Cord
6. Contact your Drive DeVilbiss provider
7. Faulty DC accessory power port outlet. 7. Check automotive fuse.
8. Unit malfunction 8. Contact your Drive DeVilbiss provider.
Unit is On; Audible Alert is sounding; No
Visual Alarm
1. No breathing detected 1. Apply cannula and breathe on device.
2. Cannula is not adjusted properly. 2. Check all cannula connections to make sure they are tight, and adjust the cannula to t
comfortably in your nose. Ensure tubing is not kinked.
3. Tubing/cannula too long. 3. Replace with shorter tubing/cannula. Cannula and tubing length cannot exceed 25’.
4. Low ow cannula being used. 4. Replace with standard cannula.
Cannot adjust/change the Oxygen
Prescription setting.
1. Unit malfunction. 1. Contact your Drive DeVilbiss provider.
Unit not triggering properly 1. Sensor needs recalibrated 1. Turn unit ON, but do not use it for 5 minutes to auto-calibrate the sensor.
Battery Fuel Gauge symbol is ashing
with or without Audible Alert
1. Battery is nearing depletion.
* Symbol ashes at <10% battery life.
* Audible Alert sounds at <5% battery life.
1a. Charge Battery by connecting device to AC or DC power source.
1b. Install optional backup battery.
Device will automatically shut down within 2 minutes of reporting 5% charge remaining.
Yellow Low O
2
symbol is ashing 1. Start Up period 1. Wait until startup period is done (about 10 minutes)
Yellow Low O
2
symbol is On with or
without Audible Alert
1. The concentration of the unit is falling.
* Symbol ashes below 86%
* Audible Alert sounds below 85%
1. Contact your provider and switch to your reserve oxygen system.
Red Service Required symbol ashes
with Audible Alert
1. Unit Overheated 1. Ensure vent holes are not blocked. Allow unit to cool and try again.
2. Unit malfunction 2. Contact your provider and switch to your reserve oxygen system.
Battery Status Lights Never Indicate Fully
Charged
1. Using the DC auto adapter but there is not
enough power to fully charge battery.
1. Battery will not charge if plugged into power source less than 13.8V but the device will
function correctly.
Yellow Low O
2
symbol is On and/or Red
Service Required light is On
1. Contaminated Sieve Beds 1. Run the unit for at least 15 minutes to recover sieve beds to full potential.
2. Replace sieve beds.
If any other problems occur with your
iGo2 POC.
1. Turn your unit Off and switch to your reserve oxygen system. Contact your Drive DeVilbiss
provider immediately.
OVERVIEW OF ALARMS
This device contains an alarm system which monitors the state of the device and alerts of abnormal operation, loss of essential performance or failures. Alarm conditions are shown on
the LCD display. The alarm system functions are tested at power up by lighting all visual alarm indicators and sounding the audible alarm (beep). All alarms are Low Priority Technical
Alarms.
To mute the Audible Alarm, press and release power button. The Alarm Silenced symbol will appear on the display until the alarm condition is corrected.
Alarm
Condition
Display
Shows
Visual Alarm Signal
Meaning
Audible Alarm
Signal
Visual Alarm Signal
Cleared by Action to take
Battery nears
depletion
Flashing
Battery is <10% Yes, when battery is < 5% Turn off device or switch to
alternate power source
Charge battery, change battery, or switch to
alternate power source
Low Oxygen
Concentration
Oxygen concentration is <86% Yes, if oxygen drops below
85%
Turn unit off unless the device
is still in startup period
Call provider and switch to reserve oxygen.
Start-up period
Device and systems are tested
at power up
No Once oxygen reaches at least
86%
Wait until startup is nished (up to 10 minutes)
Malfunction
RED Service Required symbol
ashes indicating malfunction
Yes Turn unit off Call provider and switch to reserve oxygen.
No Breathing
Detected
None More than 60 seconds between
requested dispense cycles.
Yes Turn unit off or breathe on
device.
Resume breathing. If no breathing is detected,
device will go into AutoBreath™ mode and
dispense oxygen at regular intervals until
breathing is detected again.
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