Dualit DCT2i - Guarantee; Troubleshooting

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GUARANTEE
This appliance is of excellent quality and construction. However, if any defects in materials or
workmanship do appear during the rst year from purchase, we will, at our discretion, either
repair or replace the defective parts, free of charge, subject to the terms and conditions of our
Guarantee shown below.
This Guarantee covers both parts and labour.
Carriage is not included.
Your Guarantee period is as follows:
If your conveyor toaster fails within one
year from date of purchase we will repair
or replace it free of charge, except for the
elements, provided:
• You have not misused, neglected or
damaged it.
• It has not been modied.
• You supply your receipt to show when you
bought your toaster.
Elements are guaranteed for 3 months
from date of purchase for parts and
labour, thereafter parts only. If located in
a congestion charge zone, the customer is
required to pay the charge. If over one year,
contact Dualit for recommended repair
agents.
This Guarantee provides benets which are
additional to, and do not affect, your
statutory rights. This Guarantee does not
cover the cost of returning the product to
the dealer from whom it was purchased or
to ourselves. This Guarantee applies only to
products sold and located in mainland Great
Britain. It does not cover liability in respect of
or replacement of plugs, cables or fuses and
also does not cover defects due to:
• Failure to use or maintain product in
accordance with Dualit’s instructions.
• The product being connected to an
unsuitable electricity supply.
• Accidental damage to or abuse or misuse
of the product including failure to use the
product for its normal intended purposes.
• The product modied, except by Dualit or
approved agent.
• Dismantling of or interference with the
product.
• Theft or attempted theft of the product.
• Operational misuse, wear and tear from
normal usage, incorrect adjustment and neglect.
• Incorrect installation, maintenance,
modication or unauthorised service work.
Before returning any product under this
Guarantee, please check that:
• You have followed the product instructions
correctly.
• The defect is not due to a blown fuse.
Please check and change the plug fuse.
• Your mains electricity supply is functional.
If you wish to claim under this Guarantee you
should:
• Send the product, postage or carriage paid,
to the dealer from whom it was purchased
or to Dualit direct.
• Ensure that the product is clean and
packed carefully (preferably in its original
carton).
• Enclose details of your name, address and
telephone number and when and where the
product was purchased, together with proof of
purchase (e.g. a till receipt).
• Please give exact details of the nature of the
defect.
This Guarantee does not cover any other
claims whatsoever, including, without
limitation, any liability for incidental, indirect
or consequential damage, nor does it cover
any claims for conversion or modication or
for the costs of repair carried out by any third
party without the prior consent of Dualit. If
replacement parts are tted to the product this
will not extend the period of the Guarantee.
For further advice contact the Dualit
customer helpline on +44 (0)1293 652 500
(09:00 to 17:00 Monday to Friday).
Alternatively, email Dualit at info@dualit.com or
visit www.dualit.com
TROUBLESHOOTING
POSSIBLE CAUSE(S) SOLUTION(S)
MY TOASTER ISN’T WORKING
The toaster may not be plugged in. Make sure the toaster is switched on and plugged in correctly to the UK
mains.
The plug fuse may need replacing. The plug fuse may need replacing if the Power Indicator does not turn on
and the device does not appear to work. Please check and replace the
plug fuse.
The thermal fuse may need resetting. Please contact customer services on 01293 652 500.
THE ELEMENTS CYCLE ON AND OFF
The toaster has a thermostat which constantly monitors
the toaster’s running temperature for perfect toast.
The elements will cycle on and off at certain temperatures to save energy
and avoid over cooked toast; no action is needed.
I GET UNEVEN TOASTING
The toaster may be set to the ‘BAGEL’ setting meaning
only one side will get toasted.
If toasting bread rather than bagels, ensure the toaster is set to the
‘TOAST’ setting on the front panel. Please see page 11 for more
information.
The toaster may not be Fully Warm. Allow the toaster to reach full temperature, this should take 30 minutes
depending on conditions. See page 11.
Your bread may not be positioned on the conveyor
correctly.
Check the edges of the bread are over the elements and not off the edge
of the conveyor.
The toasting setting you are using may not be
appropriate for the bread type.
Check the type of bread you are using is appropriate for the toast setting
your machine is on; please see page 11.
‘BAGEL’ setting or ‘STANDBY’ may be in use. Please check Function Control Dial is set to ‘TOAST’.
An element may have blown. Check all elements glow when the toaster is Fully Warm. If not contact
Customer Services on 01293 652 500.
The fan may have stopped. Check if the fan is audible when the DCT2i is on and the green ‘READY’
light is illuminated. Ensure the fan is clean as per instructions on page 13.
If the fan still appears to have stopped, contact Customer Services on
1293 652 500.
MY TOAST COMES OUT TOO LIGHT
The toast setting may be too low for the type of bread
you are using or the conditions that you are using the
toaster in.
Please see page 11 for information on toasting settings for different bread
types and factors that affect toasting.
Your Quick Start toast setting may be too low. If using Quick Start, you will need to turn the toast setting up much
higher than usual, then dial it back as the toaster heats up. Please see the
table on page 11 for more information.
Your toaster is tted with a temperature limiting
thermostat. During periods of inactivity, longer than 5
minutes, the elements will turn off (indicated by the red
power indicator going off).
Only introduce bread to the conveyor when the red light is on and the
elements are glowing cherry red. See page 12 for details.
MY TOAST COMES OUT TOO DARK
The toast setting may be too high for the type of bread
you are using or the conditions that you are using the
toaster in.
Please see page 11 for information on toasting settings for different bread
types and factors that affect toasting.
Quick Start setting may be too high or is not decreasing
enough as the DCT2i continues to warm up.
See pages 10-11 for details. Monitor toast colour and adjust toasting
setting as toaster warms up when using Quick Start.
Crumb Tray Bread Ramp does not fold at. This is a safety feature. The Bread Ramp is designed not to fold at.