13
Troubleshooting
Review the following possible solutions if you encounter a problem while using your labelmaker.
If you still need assistance, contact DYMO Customer Support. Refer to Contacting Customer Support at the back
of this User Guide to locate the contact number for your country.
Problem/Error Message Solution
No display • Ensure the labelmaker is turned on.
• Replace discharged batteries.
Poor Print Quality • Replace discharged batteries or attach power adapter.
• Ensure label cassette is installed properly.
• Clean the print head.
• Replace the label cassette.
Poor Cutter Performance Clean the cutter blade. See
Caring for Your Labelmaker.
Printing No action required.
Message disappears when printing is finished.
Too many characters
Exceeded maximum number of characters in buffer. Delete some or all of the buffer text.
Too many lines
Exceeded maximum number of lines allowed. Select another format.
Insert Label Cassette
Label cassette missing or empty. Insert a new label cassette
Battery low
Batteries almost discharged. Replace batteries or connect AC power adapter.
Label Jam
Motor is stalled due to label jam.
• Remove jammed label and replace label cassette.
• Clean cutter blade.
Too many pages
Exceeded maximum number of format breaks allowed. Change label layout.
Page not empty Delete all content on the page.
Label size too small Change label size or press Cancel to exit Box/Background
menu.
Set
Fixed-length label selected and the length necessary to
print the label exceeds the selected length.
• Following this message, a fixed-length value is
displayed which indicates the minimum label length
necessary to fit the text. Do one of the following:
• Adjust the fixed-length label setting appropriately, or
• Select a narrower font size.
To Next Page
Loading...
Need help?
General
Weight and Dimensions
