2. Problem – The rollers move up to the top of the massage chair and stop.
Solution – The auto timer will cause the rollers to move up to the top of the massage
chair when the massage time of 15 minutes has expired. Do not interfere with this
function at the conclusion of your massage session as this is part of the design of the
massage chair.
3. Problem – There is noise during the massage chair operation.
Solution – You will hear noises during the tapping function, during the kneading as the
rollers rub up against the massage chair cover, during the roller operation as the rollers
raise and lower, during the air massage as air inflates and deflates, during the air
massage from the pump, and during the raising and lowering of the massage chair back.
This noises are part of the design of the massage chair.
4. Problem – The rollers stop during the massage chair operation.
Solution – If the rollers experience too much pressure, they will sometimes stop moving
temporally. You can slightly lift your body or raise the massage chair back on the
controller. This issue may occur when the user is greater than 220 pounds.
5. Problem – The massage chair has no power and will not respond to the controller.
Solution – Check to make sure the massage chair power cord is properly connected to
the wall outlet. Check to make sure the Main Power Switch is turned ON. Be sure not to
press 2 buttons at the same time on the controller.
6. Problem – The massage chair power cord is overheating.
Solution – Stop using the massage chair immediately and unplug the massage chair
power cord from the wall outlet. Contact your dealer for assistance.
If the massage chair is experiencing any of the following, stop operating the massage
chair and contact your dealer:
The massage chair does not start when the Main Power Switch is ON
The massage chair power cord is damaged
The massage chair cord becomes unusually hot
The auto timer function is not working
Other failures of the massage chair
o If after reviewing the above troubleshooting guidelines and the problem has not been
resolved, contact your dealer. Do not attempt to disassemble or make repairs to the
massage chair on your own as this could void the warranty and also cause possible
injury.
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General