15
4 Troubleshooting
Below lists commonly asked questions.
THOR_Spectra3100 demo
kit is not detected by the PC
Cause: USB cable is damaged
Solution: Replace the USB cable
Demo kit connection fails
Cause: Progress bar is not completed
Solution: Disconnect the demo kit from Mini USB and
restart Flash_Burner_E28012_E5 1.0_20210306.exe
Cause: USB cable is damaged
5 Contact Information
For more information, please visit
http://www.eink.com
For sales office addresses, please visit
http://www.eink.com/contact_sales.html
6 Legal Information
Definitions
The document is a draft version only. The content is still under internal review and
subject to formal approval which may result in modifications or additions. E Ink does
not give any representations or warranties as to the accuracy or completeness of
information included herein and shall have no liability for the consequences of use of
such information.
Right to make changes
E Ink reserves the right to make changes to information published in this document,
including without limitation specifications and product descriptions, at any time and
without notice.
Suitability for use
Products described in this document are intended for development purposes only and
comes without any warranty. E Ink accepts no liability for inclusion and/or use of E Ink
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General