Eccotemp EM-2.5 - How to Secure Service Assistance or Make a Warranty Claim

HOW THE OWNER CAN SECURE SERVICE ASSISTANCE
OR MAKE A WARRANTY CLAIM
1. Owner should contact the dealer who sold the water heater covered
by this warranty or
2. Owner should submit the warranty claim directly to Eccotemp at
the address listed below, and they will arrange for the handling of
the claim.
3. Whenever a warranty service request is made, be sure to include
Proof of Purchase, the water heater model number and the date of
manufacture, date of installation, Dealer’s name and the watts and
voltage.
4. When returning the water heater or component part(s), they must
be individually tagged and identified with the Returned Goods
Authorization # issued by Eccotemp and shipped prepaid
to Eccotemp at the address below.
Eccotemp Systems, LLC
315-A Industrial Road
Summerville, SC 29483
866.356.1992 Toll Free
www.Eccotemp.com
Support@Eccotemp.com
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