EcoFlow BLADE - Frequently Asked Questions (FAQ)

42
FAQ
1.
The robotic lawn mower cannot return to the charging station automatically. Why?
It may not return to the charging station in the following cases:
1. The satellite signal is weak due to walls, trees or other obstacles within the range of 2m
(6.56ft) around the antenna. Solution: Move the antenna to an open area, and re-create the
map.
2. The path on which the robotic lawn mower returns to the charging station is blocked by
obstacles. Solution: Remove the obstacles.
3. The charging station or the antenna is moved after the map is created. Solution: Fix the
charging station and the antenna, and then re-create the map.
4. The front camera lens of the robotic lawn mower is broken or blocked by obstacles, and the
robotic lawn mower cannot recognize the charging station as the result. Solution: Remove the
obstacles/Contact the after-sales service for maintenance in case of broken camera lens.
2. Where is the optimal position to install the GNSS antenna?
The GNSS antenna is used to receive satellite signals, so it is necessary to be installed in
an open outdoor place, where there are no buildings or trees above the antenna, and the
distance between the antenna and the surrounding obstacles is above 2 m (6.6 ft). Conrm
that the satellite signal is good, and x the antenna extension cable.
3. What is the largest communication range between the robotic lawn mower and the charging
station?
The wireless communication range between the charging station and the robotic lawn mower
is up to 300 m (984 ft) in an open and unobstructed environment. The actual operation range
of the robotic lawn mower will be affected by the obstruction from surrounding buildings and
the like.
4. Does the robotic lawn mower come with the positioning and anti-theft functions?
The robotic lawn mower has a built-in 4G module, which enables the GPS positioning
function. If someone steals the robotic lawn mower and tries to use it in other places, you can
acquire the real-time position information of the mower in the app and lock it remotely.
5. What should I do if the robotic lawn mower cannot be started?
The robotic lawn mower cannot be started in the following conditions:
1. The battery is dead. Solution: Charge the robotic lawn mower on the charging station until
the battery is fully charged.
2. The battery is over-discharged, that is, the battery level cannot be restored after charging,
and the robotic lawn mower loses power quickly after leaving the charging station. Solution:
Contact the after-sales service for solutions.
3. The robotic lawn mower has the fault that it cannot be started after the battery is fully
charged. Solution: Contact the after-sales service for solutions.
4. The charging fails due to dirty charging pads. Solution: Clean the dirt with soft cloth. If it
cannot be cleaned with the soft cloth, try to polish it with ne sandpaper.
6. If the robotic lawn mower will not be used for a short time (within a week), should I
disconnect the power supply or detach it from the charging station?
If the robotic lawn mower will not be used for a short time, you are recommended to shut