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EcoSmart ECO 18 Troubleshoot Manual

EcoSmart ECO 18
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EcoSmart Troubleshooting Guide
Models
E
C
O 18 36 kW
This
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for installers or homeowners to help troubleshoot any issues experienced
during the lifetime of the tankless water heater.
For additional help, go to ecosmartus.com/support/videos and view the troubleshooting videos, or
email technical support at support@ecosmartus.com.

Other manuals for EcoSmart ECO 18

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EcoSmart ECO 18 Specifications

General IconGeneral
Power SourceElectric
Model NumberECO 18
Voltage240V
Wattage18 kW
Amperage75A
Water Connection3/4" NPT
Dimensions17 x 14 x 3.75 inches
Temperature Range80-140°F
TypeTankless
Heating MethodElectric Element
Wire Size8 AWG
WarrantyLifetime
Required Breaker2 x 40 Amps Double Pole
Weight11 lbs

Summary

Existing Installations Troubleshooting

LED Display Not Activating

Troubleshoot LED display not activating with flow rate for existing installations.

Unit Not Heating

Troubleshoot unit not heating when LED display is illuminated for existing installations.

No Power

Troubleshoot unit not receiving power for existing installations.

Inadequate Heat Output

Troubleshoot unit not producing adequate heat, but activating for existing installations.

New Installations Troubleshooting

LED Display Not Activating

Troubleshoot LED display not activating with flow rate for new installations.

Unit Not Heating

Troubleshoot unit not heating when LED display is illuminated for new installations.

Unit Not Activating

Troubleshoot unit not activating, even with rotating round knob for new installations.

Error Codes

E1 Error code | Inlet Thermistor

Troubleshoot E1 error code related to the inlet thermistor.

E2 Error Code | Outlet Thermistor

Troubleshoot E2 error code related to the outlet thermistor.

E3 Error Code | Outlet & Inlet Thermistors

Troubleshoot E3 error code related to both outlet and inlet thermistors.

E4 Error Code | High Temperature

Troubleshoot E4 error code indicating high temperature.

E5 Error code | High Flow Rate

Troubleshoot E5 error code indicating high flow rate.

S103 Error Code | Low Voltage

Troubleshoot S103 error code indicating low voltage.

Activity F | Required Maintenance

Manual Maintenance

Perform manual maintenance on the unit every 6 to 12 months using vinegar.

Replacing Elements

Replace heating elements by unscrewing, cleaning, and reinserting them.

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