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EcoWater ECR3700R20 User Manual

EcoWater ECR3700R20
56 pages
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OWNER’S MANUAL
Systems tested and certified by NSF International
against NSF/ANSI Standard 44 for hardness reduction
and efficiency and the reduction of barium and radium
226/228, and certified to NSF/ANSI Standard 372.
ERR3700R20, ERR3702R30 & ERR3702R50 are
tested and certified by NSF International against
NSF/ANSI Standard 42 for chlorine taste and odor.
Systems tested and certified by
the Water Quality Association against CSA B483.1.
How to operate your EcoWater Systems
Water Conditioner/Refiner
SERIES 3700 & 3702
HydroLink
®
& HydroLink Plus
®
Conditioners (ECR)
Refiners (ERR)
Chloramine & Chlorine Conditioner (ERRC)
Ù
EcoWater Systems LLC
P.O. Box 64420, St. Paul, MN 55164-0420
www.ecowater.com
Designed, Engineered &
Assembled in the U.S.A.
Ù Model ERRC3702R50 has not been tested or certified
by NSF International or the Water Quality Association.
7365150 (Rev. E 11/3/17)
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EcoWater ECR3700R20 Specifications

General IconGeneral
TypeWater Softener
Salt Storage Capacity200 lbs
Grain Capacity37, 000 grains
Regeneration TypeMetered
Resin Tank Size10" x 35"
Brine Tank Size18 x 33 inches
Salt UsageVaries based on settings
Water UsageVaries based on settings
Power Supply120V AC

Summary

Safety Guides and Precautions

General Installation and Operational Safety

Follow installation instructions, check codes, handle with care, and note operational limits like temperature and pressure.

Electrical Safety and Regulatory Notices

Ensure proper electrical connections and be aware of FCC and European Directive requirements.

Warranty and Guarantee Information

EcoWater Systems Limited Warranty

Details coverage, duration for specific parts like tanks, valve body, and electronic faceplate.

Obtaining Service and Additional Warranties

Information on how to get service, replacement part warranty, and optional extended warranties.

Crest of Excellence Performance Guarantee

Specific guarantee for Series 3700 & 3702, including replacement policy for first-year issues.

System Specifications

Model-Specific Performance Metrics

Details softening capacity, efficiency, and water usage during regeneration for various models.

Operational Limits and Water Quality Parameters

Information on flow rates, pressure, temperature, and maximum hardness/iron levels for system operation.

Performance Claims and Standards

Efficiency and Regeneration Features

Explanation of efficiency ratings, demand initiated regeneration (DIR), and NSF/ANSI standards.

Contaminant Reduction Performance

Specific claims for reducing chlorine taste and odor, and chloramines.

Physical Dimensions

Cabinet Model Dimensions and Tank Sizes

Detailed measurements for cabinet units and resin tank sizes for specific models.

Two-Tank Model Dimensions

Two-Tank Unit Measurements

Detailed measurements for two-tank configurations, including overall dimensions.

Two-Tank Model Tank Sizes

Table detailing resin tank sizes and overall dimensions for two-tank models.

Installation Planning

Typical Installation Layouts and Plumbing

Illustrations of typical setups and requirements for bypass valves.

Installation Requirements and Drain Options

Considerations for outside installation, electrical needs, and drain connection types.

Unpacking and Initial Installation

Unit Unpacking and Brine Tank Assembly

Steps for unpacking the conditioner/refiner and assembling the brine tank.

Bypass Valve and Water Supply Preparation

Instructions for installing bypass valves and safely turning off the water supply.

Connecting Plumbing and Drains

Inlet and Outlet Plumbing Connections

Details for connecting copper, threaded, or CPVC pipes to the unit.

Drain Hose, Grounding, and Overflow

Proper installation of drain hoses, grounding, and brine tank overflow.

Post-Installation Procedures

Leak Testing, Controller Setup, and Rinsing

Steps for pressure testing, programming the controller, and initial system rinse.

Sanitization, Water Heater Restart, and Remote Setup

Procedures for sanitizing the unit, restarting the water heater, and initial remote setup.

Wi-Fi System Setup - Initial Steps

Language Selection and Wireless Connection Method

Setting the system language and choosing between WPS or browser for wireless setup.

WPS Connection Procedure

Step-by-step guide for connecting the softener to the wireless router using WPS.

Wi-Fi System Setup - Network and Basic Settings

Browser Connection and Network Configuration

Connecting via browser to the softener's network and then to the home Wi-Fi.

System Units and Current Time Configuration

Setting system units (English/Metric) and configuring the current time.

Wi-Fi System Setup - Advanced and Registration

Iron Level Setting and System Completion

Setting the water's iron level and finalizing the initial system setup.

Dealer System Registration Process

Steps for dealers to register a customer's system on the EcoWater web site.

Customer Account and System Registration

Creating Your EcoWater Customer Account

Guide to creating an online account, including email verification.

Registering Your System and Sharing Access

Steps to link the softener to your account and share access with a dealer.

Non-Wi-Fi System Setup - Initial Steps

Language and System Units Configuration

Setting the display language and system units (English/Metric) for non-Wi-Fi units.

Time, Hardness, and Iron Level Settings

Configuring current time, water hardness, and iron levels for the system.

HydroLink Remote Setup (Non-Wi-Fi)

Remote Unpacking and Support Installation

Procedures for unpacking the remote and installing its support stand.

Battery Installation and Wall Mounting

Instructions for installing batteries and optionally mounting the remote on a wall.

Connecting the HydroLink Remote

Initiating Remote Connection Procedure

Steps to access the remote connection menu on the conditioner/refiner.

Pairing Remote with Conditioner/Refiner

Guide to finding and successfully connecting the remote device.

Managing Devices with the HydroLink Remote

Adding Devices to the Remote

Step-by-step instructions for adding the conditioner/refiner and other devices to the remote.

Understanding Remote Menus and Options

Overview of the remote's startup, conditioner/refiner, and drinking water status menus.

Navigating the HydroLink Remote Interface

System Overview and Screen Navigation

Explanation of the HydroLink system and how to cycle through status screens.

Communication System and Active Alerts

Information on the wireless communication system and how active alerts are displayed.

Remote Configuration and Signal Check

Checking RF Signal Strength

How to check and improve the wireless signal strength for optimal remote performance.

Setting Remote Language

Instructions for changing the display language on the HydroLink remote.

Remote Operation - Status and Recharging

Managing Drinking Water Status Messages

Customizing the displayed message for drinking water systems.

Initiating Manual Recharges via Remote

Procedure for manually starting a recharge cycle using the remote control.

Remote Operation - Setting Timers and Displays

Setting Automatic Recharge Time

Adjusting the scheduled time for automatic recharge cycles.

Customizing Status Screen Data Items

Selecting and configuring which data items appear on the remote's status screens.

Remote Operation - Display Customization

Selecting Displayed Data Items

Choosing which specific data points are shown on the conditioner/refiner status screens.

Reordering Status Screen Information

Adjusting the sequence in which data items are displayed on the remote.

Remote Operation - Control and Naming

Customizing Remotely Controlled Items

Selecting which device functions are controllable via the remote.

Renaming Devices on the Remote

Customizing the names of connected devices for easier identification on the remote.

Remote Operation - Device Management

Deleting a Device from the Remote

Steps to remove a connected water treatment device from the remote's list.

Conditioner/Refiner Normal Operation

Understanding Status Screens and Indicators

Explanation of normal operating displays, Wi-Fi status, and rolling screen sequences.

Special Messages, Alerts, and Flashing Displays

Overview of different messages, alerts, and flashing display conditions.

Conditioner/Refiner Main Menu Operations

Navigating the Main Menu

Accessing key operations like Recharge, Salt settings, and Basic settings.

Overview of Controllable Operations

List of all adjustable features and settings accessible through the menu system.

Conditioner/Refiner Lockout Feature

Enabling the Lockout Feature

Steps to activate the lockout to prevent unauthorized parameter changes.

Disabling the Lockout Feature

Steps to deactivate the lockout and allow access to settings.

Salt Settings and Alarms

Low Salt Alarm Configuration

Setting up notifications for low salt levels and customizing alert timing.

Selecting Salt Type

Choosing between Sodium Chloride (NaCl) and Potassium Chloride (KCI) for regeneration.

Recharge and Time Settings

Initiating Manual Recharges

Procedure for manually starting a recharge cycle to ensure sufficient conditioned water.

Setting the Current Time

Adjusting the system clock after power loss or for accurate operation timing.

Basic Settings Configuration

Setting Recharge Time and Water Hardness

Adjusting the automatic recharge schedule and the water hardness parameter.

Configuring Water Iron Level

Inputting the water supply's iron content for optimal treatment and control.

Display and Language Settings

Customizing Rolling Status Screens

Selecting which operational status screens are displayed during normal operation.

Setting Conditioner/Refiner Language

Changing the display language for the unit's interface from available options.

Unit Preferences Configuration

Time Format and Volume Unit Settings

Adjusting the clock format (12/24-hour) and volume units (gallons/liters).

Weight Unit Configuration

Selecting measurement units for weight (e.g., pounds or kilograms).

System Information and Usage Data

Accessing System Information

Viewing model details, wireless status, and water availability.

Monitoring Water Usage Statistics

Tracking daily average, total water used, and current water flow.

Adjusting Cycle Times

Setting Backwash and Rinse Times

Configuring the duration for backwash and fast rinse cycles.

Enabling Second Backwash

Activating an optional second backwash cycle for specific water conditions.

Special Features Configuration

Efficiency Mode and Recharge Intervals

Adjusting efficiency modes and maximum days between automatic recharges.

97% Feature and Auxiliary Control

Configuring the 97% recharge feature and auxiliary output options.

Auxiliary Control and Chemical Feed

Auxiliary Output Modes Selection

Selecting operational modes for the auxiliary output, such as chlorine or chemical feed.

Chemical Feed System Setup

Configuring chemical feed volume and timer settings for auxiliary control.

System Monitoring and Maintenance Reminders

Water to Drain Sensor Functionality

Enabling/disabling the sensor for detecting potential water flow issues.

Setting Service Reminders

Programming notifications for scheduled maintenance or service checks.

Troubleshooting and Diagnostics

System Diagnostics and Error Code Interpretation

Accessing diagnostic screens and understanding system error codes.

Setup Changes and SLS Calibration

Repeating setup, restoring defaults, and calibrating the salt level sensor.

Salt Management and Troubleshooting

Adding Salt and Recommended Salt Types

Guidance on adding salt, recommended types, and usage of Potassium Chloride.

Resolving Salt Bridge Issues

Identifying the causes of salt bridges and methods for breaking them.

Component Cleaning and Maintenance

Nozzle and Venturi Cleaning Procedure

Instructions for cleaning the nozzle and venturi assembly for proper brine suction.

Resin Bed Cleaning for Iron Removal

Procedure for cleaning the resin bed to prevent iron buildup.

Bypass Valve Operation and Pressure Relief

De-pressurizing the System for Service

Steps to safely relieve water pressure before removing parts from the valve or tank.

Using Bypass Valves for Service

Procedures for operating 3-valve and EcoWater Systems bypass valves.

Troubleshooting Common Issues

Troubleshooting Guide Table

A matrix of common problems, their causes, and recommended corrections.

Initial System Checks for Diagnosis

Essential preliminary checks for common issues like blank display or incorrect settings.

Advanced Diagnostics and Turbine Check

Automatic Electronic Diagnostics

Using the unit's self-diagnostic function and interpreting error codes.

Turbine Functionality Test

Procedures to check the turbine's operation and test the sensor.

Manual Diagnostics and Service Issues

Manual Recharge Cycle Verification

Step-by-step checks of valve position, brine draw, and flow rates.

Specific Service Problems and Solutions

Addressing issues like hard water bypass, drain leaks, and salty taste.

Wiring Schematic

Control Board and Power Connections

Diagram of the electronic control board, power supply, and sensor connections.

Sensor and Motor Wiring Diagram

Illustration showing wiring for turbine sensor, salt level sensor, and valve motor.

Repair Parts - Cabinet Models

Cabinet Model Assembly Diagram

Exploded view illustrating all components of the cabinet model assembly.

Cabinet Model Parts List

Component Part Numbers for Cabinet Models

Detailed list of part numbers and descriptions for cabinet assembly components.

Repair Parts - Two-Tank Models

Two-Tank Model Assembly Diagram

Exploded view illustrating all components of the two-tank model assembly.

Two-Tank Model Parts List

Component Part Numbers for Two-Tank Models

Detailed list of part numbers and descriptions for two-tank assembly components.

Valve Assembly Parts

Valve Assembly Diagram

Exploded view illustrating all components of the valve assembly for all models.

Valve Assembly Parts List

Valve Component Part Numbers

Detailed list of part numbers and descriptions for the valve assembly.

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