EDAN SE-601A - Page 7

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SE-601 Series Electrocardiograph Service Manual Warranty and Service

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Within Warranty:

There are two options:

i) After receiving the Return Material Authorization (RMA) form from EDAN service

department, the customer sends EDAN the defective parts and informs about the shipment

tracking number. Then we will dispatch new part(s) to your confirmed address with

confirmed shipping invoice.

ii) The customer signs the Declaration Form and sends it back by email or fax. This form is

legally certificated to make sure the customer or end-user will return the defective parts to

EDAN on time. We will, at this option, dispatch the replacement one(s) with confirmed

shipping invoice.

NOTE:

(1) Both Return Material Authorization Form and Declaration Form are offered

by EDAN service department once the SCF is confirmed by service engineer.

(2) The customer is responsible for freight & insurance charges when the

equipment is shipped to EDAN for service, including custom charges. EDAN

is responsible for the freight, insurance & custom charges from EDAN to the

customer.

Out of Warranty:

After receiving the RMA form from the service department, the customer sends defective

parts to EDAN. We will analyze the problems and discuss with the customer about either

repairing or replacing the part(s). Once the maintenance fee is invoiced and paid, we will

make sure to dispatch good part(s) to the confirmed address.

NOTE: The customer is responsible for any freight & insurance charge for the

returned product.

(3) Obtain the RMA Form.

Before the shipment of the materials, the customer must obtain an RMA form from our

service department, in which the RMA number, description of returning parts and shipping

instructions are included. The RMA number should be indicated on the outside of the

shipping container.

NOTE: EDAN should not have any obligation to the end-user or customer who

returns the goods without the notification by EDAN’s service department.

The sender takes full responsibility for the accounted fee.

理邦保密文件

EDAN CONFIDENTIAL

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