Efento SP. J.
Ul.Krupnicza 14/5
31-123 Kraków
○ REGISTERED - registered on the network
○ NOT REGISTERED SEARCHING - not registered on the network, trying to find the
network and register on it.
○ NOT REGISTERED NOT SEARCHING - not registered on the network, does not try to
search for the network and register to it. If the logger cannot register on the network for
any reasons (e.g. poor signal quality, SIM card error), this status will appear after several
unsuccessful registration attempts
● Ping status - information if the logger is able to reach Efento Cloud platform. Ping status allows
you to verify the correct configuration of the APN - if the device is connected to the network, but
does not communicate with the platform, it is most likely caused by a wrong APN configuration
● Firmware Version - logger’s software version
Software updates
Logger software can be updated in two ways:
● Remotely (Software Over The Air) - the Efento team, after preparing and testing the new
software version, can remotely update the software on all connected loggers. The software
update is done by sending to the logger only the difference between the new software version
and the current version. Thanks to this, the consumption of battery and data transmission during
the update is limited, which extends the working time of the logger. This type of update does not
require any action on the user side and is done in a way that does not have any impact on the
operation of the device.
● Locally - wirelessly using Efento Logger mobile application. This update method is mainly used
to upload test software versions provided by the Efento technical support team. To update
senor’s software locally connect to the logger with Efento mobile application -> three dots in the
upper right corner -> “Advanced” -> “Update firmware from a file”.
Troubleshooting
Logger doesn’t switch on
If red and green diodes keep blinking, it means that the logger is in reset loop due to the low voltage of
the battery. To solve this problem replace the battery pack with a new one.
Logger doesn’t send the data
If the logger is taking measurements, and they are visible in Efento Logger, but it doesn’t send the data
to Efento Cloud please check:
● SIM card – make sure that SIM card is active and dedicated for NB-IoT / LTE-M devices
● Range – make sure that there is NB-IoT / LTE-M coverage in the place where you want to use
the logger
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