6. FAQs
20
6. FAQs
6.1 FAQs
ADVICE: Follow the directions for installation and operation
contained in the EFOY Pro fuel cell user manual.
Description
Solution
The DuoCartSwitch does not switch
automatically.
- Check if the EFOY Pro and the DuoCartSwitch are
connected with a Cat5 data line.
- Activate the DuoCartSwitch (see Chapter 5.1, page 12).
- If two DuoC
artSwitch ar
e connected to an EFOY Pro Duo
please check, if each Cat.5 cable is connected to the two
plugs “Remote Control” and “Data Interface” at the
EFOY Pro Duo.
The DuoCartSwitch cannot be
activated.
To activate the DuoCartSwitch, following requirements are
necessary:
- EFOY Pro fuel cell
- Firmware version: 9.17 / 11.04 / 17.06 and higher
- connected to an intact battery
If you have an older firmware version, please contact the
service hotline and order the „EFOY-Updater“.
After an update, the DuoCartSwitch is
not working anymore.
Activate the DuoCartSwitch (see Chapter 5.1, page 12).
EFOY Pro displays the message:
„Please change fuel cartridge”,
although the batteries are full.
- Verify if the fuel-cartridge connector of the EFOY Pro is
correctly connected to the DuoCartSwitch.
- Check if the connectors of the fuel cartridges 1 and 2
are correctly screwed.
- Activate the DuoCartSwitch (see Chapter 5.1, page 12).
- Test the EFOY Pro without the DuoCartSwitch
and
connect the
unit directly with an EFOY fuel cartridge. If
the message disappears, please contact the service
hotline, as there is a problem with the DuoCartSwitch.
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