Electra HYENA - Transporting your e-bike safely; Frequently Asked Questions About Your E-Bike; Riding with an empty battery; Troubleshooting e-bike issues

EN -7
3. Be careful when transporting your e-bike
• An e-bike is heavier than a normal bike. Keep this in mind when you are
transporting an e-bike on a vehicle. Be aware of the maximum load capacity
of the vehicle’s roof, towing hitch and/or the applied bike carrier.
Refer to the manual of the vehicle and bike carrier for details.
• Always respect local laws about transportation of an e-bike.
• Li-Ion batteries of this size and power are considered ‘Dangerous goods,
class 9’ when transporting and may be subject to restrictions.
The regulations are less strict when traveling with your complete e-bike (with
integrated battery). Make sure to check ahead with your airline or carrier,
before booking your trip, if you are allowed to travel with your complete e-bike.
FREQUENTLY ASKED QUESTIONS ABOUT YOUR E-BIKE
Q: Can I ride with an empty battery?
A: Yes, you can. The bicycle will ride as a normal, non-assisted bicycle.
Note.
If your battery is empty, the lighting on your e-bike may not work until the battery
is recharged.
Q: What should I do if something isn’t working with my e-bike?
A: Your e-bike is a nely tuned machine. Always trust your repairs to certied
professionals. The technicians at your authorized Electra bike shop are the
best resource to troubleshoot and repair the system on your e-bike.
Q: Can I change or upgrade the console on my e-bike?
A: No, an upgrade is not possible.
The only possibility is to exchange a defective console with the same, genuine
Hyena console. This type of repair should only be undertaken by an authorized
Electra bike shop.