11
FREQUENTLY ASKED QUESTIONS
Why doesn’t the dehumidifier seem to extract much water if the temperature is low?
This is a compressor dehumidifier which works best in temperatures above 15⁰C. If the temperature is low
and the air is dryer than the setting on the humidistat the unit will not extract water. If you want to use a
dehumidifier for outside buildings, unheated properties, boats or garages please check our desiccant
range.
Why doesn’t the unit work /or stops suddenly?
The water tank may be full or displaced. To rectify: empty the tank and carefully place the tank back in the
unit. Also the unit may be running in dehumidifying mode with a low room temperature. Please check if
the room temperature is lower than 5⁰C. If so, the unit will stop working while in dehumidifying mode.
(unit may be defrosting).
The ambient operating range is between 5⁰C and 35⁰C with a relative humidity ranging from 30% to 80%.
For maximum efficiency use the unit between 15⁰C and 32⁰C.
Sometimes cold and/or hot air comes out from the air outlet grill, why?
When the unit is in dehumidifying mode it absorbs humid air from room and freezes it to reduce the
humidity. During the cold cycle there should be cold air coming out of the unit. During the hot cycle hot
dry air should be coming out of the outlet grill.
TROUBLESHOOTING
Hot or cold
air being
produced
When the unit is in dehumidifying mode it absorbs humid air from
room and freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of the unit
During the defrost cycle hot dry air should be coming out of the outlet
grill.
Is the plug properly inserted in
the socket?
Insert the plug into the socket and turn the switch on.
Does the tank full indicator is
red?
Tank full, float displaced or tank not properly inserted. Empty tank,
check float and make sure tank is properly inserted in unit.
Dehumidifier
does not
extract
water
Is the unit set to a humidity level
lower than the one in the room?
Set the humidity level on the humidistat bellow current humidity
reading.
Is the temperature too low for
water extraction to be efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or discharge
blocked? Is the unit too close to
walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 20 [cm between the unit & walls
Is filter dirty or clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on an uneven
surface?
Please place on flat horizontal surface.
Please service the filters regularly as per user manual.
Use the unit within the prescribed temperature range. Unplug the
unit, rest and plug it back in. If error repeats, call for service centre.
Appliance in defrost mode
This is normal operation to prevent a build up of ice on the coils.
Leave the unit, and it will return to normal operation.
Water tank full notification
Tank is full or is not in the right position-- Empty the tank and replace
in the right position.
Any other malfunctions will need to be reported to electriQ service centre. Do not attempt unauthorised repairs as these
may invalidate the warranty.
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