ELECTRO FREEZE GENESIS Series

Questions and Answers

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woodherbertAug 19, 2025
What to do if my ELECTRO FREEZE Freezer is running constantly and the product is getting too cold?
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  Justin BowenSep 12, 2025
  If the ELECTRO FREEZE Freezer is running continually and the product inside is getting colder, first, ensure the spigot is completely closed and not engaged. Next, check that the spigot is properly seated in the head by pushing it down. If these steps don't resolve the issue, there may be a problem with the spigot switch, thermostat, starter relay, time delay, or suction pressure. In such cases, it is best to contact your Electro Freeze Distributor for service.
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Mark VazquezAug 21, 2025
Why is my ELECTRO FREEZE Freezer not working?
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  John PorterAug 21, 2025
  If your ELECTRO FREEZE Freezer isn't operating, start by checking if it's properly plugged in. If it is, examine the fuse or breaker at the main disconnect to ensure it hasn't blown. It's recommended to connect your freezer to a separate circuit. If the issue persists, press the overload reset button, and check the product temperature. If the freezer still doesn't operate, or if the problem might be related to the high-pressure or low-pressure cut-out control, component failure, a faulty selector switch, or a disconnected wire, contact your Electro Freeze Distributor for service.
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Frederick HolmesAug 23, 2025
How to fix dispensed product that is too soft from ELECTRO FREEZE GENESIS?
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  Erin GonzalezAug 25, 2025
  If the dispensed product from your ELECTRO FREEZE Freezer is too soft, the condenser might be dirty or blocked, restricting airflow. Try unblocking the condenser or have it cleaned by your Electro Freeze Distributor. If the issue persists, it could be due to a component failure or a leak in the refrigeration system, in which case you should contact your Electro Freeze Distributor for service.
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Sylvia DavisAug 26, 2025
Why is the product recovery slow in my ELECTRO FREEZE GENESIS?
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  Jean StephensAug 26, 2025
  If you're experiencing poor or slow product recovery with your ELECTRO FREEZE Freezer, start by checking the condenser for dirt or blockages, as restricted airflow and high ambient temperatures can cause this. Clean the condenser or lower the ambient temperature. If the problem continues, it could be due to a thermostat issue, a defective condenser fan motor, or component/compressor failure. Contact your Electro Freeze Distributor for service to resolve these issues.
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Michael WrightAug 28, 2025
What causes dispensed product from ELECTRO FREEZE Freezer to be too hard?
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  mark39Aug 28, 2025
  If the dispensed product from your ELECTRO FREEZE Freezer is too hard, first check the overrun. If it's low, consult the MTS Troubleshooting Chart. The issue might also stem from an erratic cylinder thermostat, a stuck spigot switch, component failure, or low suction pressure in the refrigeration system. For these issues, it's best to contact your Electro Freeze Distributor for service.
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rebeccarodriguezAug 30, 2025
What to do if the beater motor of my ELECTRO FREEZE GENESIS does not operate?
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  Brian ContrerasAug 30, 2025
  If the beater motor in your ELECTRO FREEZE Freezer isn't working, ensure the head assembly is properly installed. If it is, the issue might be a defective magnetic head switch or a component failure. For these problems, contact your Electro Freeze Distributor for service.
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Steve BennettSep 1, 2025
Why won't the MTS shut off in my ELECTRO FREEZE Freezer?
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  uwatsonSep 2, 2025
  If the MTS (Mix Transfer System) in your ELECTRO FREEZE Freezer won't shut off, it could be due to a broken hose. Try replacing the hose. If the problem persists, the pressure switch might be stuck in the closed position, requiring service from your Electro Freeze Distributor.
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Jane TaylorSep 4, 2025
Why is mix leaking from the dispensing head of my ELECTRO FREEZE Freezer?
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  Vincent WilliamsSep 4, 2025
  If mix is leaking at the dispensing head of your ELECTRO FREEZE Freezer, the head o-ring may be faulty. Try replacing the o-ring. Also, check if the head is properly installed; if not, reinstall it correctly, and replace the o-ring if it appears pinched.
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Anthony StuartSep 6, 2025
What to do if the MTS of my ELECTRO FREEZE Freezer will not prime?
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  John BooneSep 6, 2025
  If the MTS (Mix Transfer System) in your ELECTRO FREEZE Freezer won't prime, ensure there's a sufficient supply of mix. Replenish the mix if needed. Also, check if the swing clamp knob is loose and tighten it. Make sure the air hose or air meter is installed correctly, and that all hoses are properly connected.
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Brenda CoxSep 8, 2025
Why is my ELECTRO FREEZE GENESIS Freezer leaking mix or water from the drain tube?
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  timothyramosSep 9, 2025
  If mix or water is leaking from the drain tube drip tray of your ELECTRO FREEZE Freezer, it could be due to a damaged or improperly installed beater shaft seal. Try replacing the cup seal or o-ring inside the bushing and ensure it's correctly installed. If the beater shaft is pitted or damaged where the o-ring sits, replace the beater shaft. If the beater shaft end play isn't set properly, contact your Electro Freeze Distributor for service.

ELECTRO FREEZE GENESIS Series Specifications

General

Defrost Type	Automatic
Power Source	Electric
Construction	Stainless Steel
Electrical	208-230V, 60Hz
Shelving	Not applicable (soft serve freezer)
Door Type	Not applicable (soft serve freezer)