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Problem Possible cause Solution
The lid is dicult to
open.
The lid gaskets are dirty
or sticky.
Clean the lid gaskets.
The compressor
operates
continually.
Temperature is set
incorrectly.
Refer to “Operation” chapter.
Many food products, to be
frozen, were put in at the
same time.
Wait some hours and then
check the temperature again.
The room temperature is
too high.
Refer to climate class chart on
the rating plate.
Food products placed in
the appliance were too
warm.
Allow food products to cool
to room temperature before
storing.
The lid has been opened
too frequently.
Do not leave the lid open
longer than necessary.
The lid is not closed
correctly.
Check if the lid closes well and
the gaskets are undamaged
and clean.
There is too much
frost and ice.
The lid is not closed
correctly or the gasket is
deformed/dirty.
Refer to “Closing the lid”.
The water drainage plug
is not correctly positioned.
Position the water drainage
plug in the correct way.
Food products are not
wrapped properly.
Wrap the food products better.
Temperature is set
incorrectly.
Refer to “Operation” chapter.
The lid is not shut
properly or do not close
tightly.
Check if the lid closes well and
the gaskets are undamaged
and clean.
The temperature in
the appliance is too
low/too high.
The temperature regulator
is not set correctly.
Set a higher/lower
temperature.
The lid is not closed
correctly.
Refer to “Closing the lid”.
The food products
temperature is too high.
Let the food products
temperature decrease to room
temperature before storage.
Many products are stored
at the same time.
Store less products at the
same time.
The thickness of the frost
is greater than 4-5 mm.
Defrost the appliance.
The lid has been opened
often.
Open the lid only if necessary.
There is no cold air
circulation in the
appliance.
Make sure that there is cold air
circulation in the appliance.