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Guarantee / Customer care
Standard gu ara ntee con ditions
We, Electrolux, undertake that if within 12 months of the
date of the purchase this Electrolux appliance or any part
thereof is proved to be defective by reason only of faulty
workmanship or materials, we will, at our option repair or
replace the same FREE OF CHARGE for labour, materials
or carriage on condition that:
•
The appliance has been correctly installed and
used only on the electricity supply stated on the
rating plate.
•
The appliance has been used for normal
domestic purposes only, and in accordance with
the manufacturer's instructions.
•
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any
person not authorised by us.
•
Electrolux Service Force Centre must un dertake
all service work under this guarantee
•
Any appliance or defective part replaced shall
become the Company's property.
•
This guarantee is in addition to your statutory and
other legal rights.
Exclusions
•
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
•
Costs incurred for calls to put right an appliance
which is improperly installed or calls to
appliances outside the United Kingdom.
•
Appliances found to be in use within a
commercial environment, plus those which are
subject to rental agreements.
•
Products of Electrolux manufacturer that are not
marketed by Electrolux
Service an d Spar e Parts
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Service Force Centre by telephoning
0870 5 929 929
Your telephone call will be a u tomatically routed to the
Service Force Centre covering your postcode area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at
www.servic eforce. co.uk
Before calling out an engineer, please ensure you have
read the details under the heading "Something not
working"
When you contact the Service Force Centre you will need
to give the following details:
1.Your name, address and postcode.
2.Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found
on the rating plate).
5.The purchase date.
Please note a valid purchase receipt or guarantee
documentation is required for in guarantee service calls.
Customer Care
For general enquiries concerning your Electrolux
appliance, or for further information on Electrolux
products please contact our Customer Care Department
by letter or telephone at the address below or visit our
website at www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 950 950 (*)
(*) Calls may be recorded for training purposes
For Customer Service in Ireland please contact us at the
ad dre s s be low :
AEG-Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0) 1 4090754
Email: service.eid@electrolux.ie
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