What to do if there is no charging indication on my Electrolux PUREi9 Vacuum Cleaner?
If your Electrolux Vacuum Cleaner isn't displaying any charging indication, ensure the power cable is correctly connected to the power outlet. Also, verify that the charging plates on both the robot and the charging base are making proper contact. Check the power outlet and cable for any damage.
Why am I having battery related problems with my Electrolux PUREi9?
If you're experiencing battery-related problems with your Electrolux Vacuum Cleaner, ensure you are using the original Electrolux Charging base. If a replacement is needed, use Electrolux Charging base (ANC: 406000071). Also, malfunctioning batteries should be replaced. If the product temperature is too high, let the robot paused outside the charging station for 6 hours. Ensure the batteries are properly connected to the robot.
What to do if there is no charge indication on Electrolux PUREi9 Vacuum Cleaner?
If there is no charge indication on your Electrolux Vacuum Cleaner, the power cord and adapter might not be properly assembled or connected to the mains. Connect the adapter connector to the Charging base and the power cable to the mains. Ensure the Charging plates on the robot and the Charging base are connected, and check that the plug and cable are not damaged.
Why is my Electrolux PUREi9 not moving or cleaning correctly?
If your Electrolux Vacuum Cleaner is not moving or cleaning properly, make sure the bumper can move freely and remove any debris blocking it. Also, check the right caster wheel for obstructions. Clean and remove any tangled wires. If needed, replace the roller brush or side brush if they are damaged.
How to fix a software problem on my Electrolux PUREi9 Vacuum Cleaner?
If your Electrolux Vacuum Cleaner software isn't working correctly, please update the robot's software. If the software update failed, try performing the software update again.
How to fix Electrolux Vacuum Cleaner when nothing is displayed?
If nothing is displayed on your Electrolux Vacuum Cleaner, it is likely that the battery is empty. Recharge the battery.
Why is my Electrolux Vacuum Cleaner robot not moving or cleaning properly?
If your Electrolux Vacuum Cleaner robot isn't moving or cleaning properly, several factors could be at play. The bumper might be stuck, so ensure it moves freely and remove any obstructions. The right wheel could also be stuck; check and clean it, removing any entangled threads. If the 3D Vision System is blocked or dusty, clean it to ensure a clear view. Also, the dust container might be full or blocked, so empty and clean it. Finally, if the robot is on a slippery surface, move it to a new location.
Why is the wrong time displayed on my Electrolux PUREi9 Vacuum Cleaner?
If the wrong time is displayed on your Electrolux Vacuum Cleaner, it's likely that the robot has not received the updated time from the WiFi network. Ensure the robot is connected to the WiFi network and wait until it receives the correct time. If the time does not update within 24 hours, redo the onboarding procedure.
Why is the time not displayed on my Electrolux PUREi9?
If the time is not displayed on your Electrolux Vacuum Cleaner, it means that the current time is not set. When the robot is connected to WiFi the time will automatically set.
Why do the batteries drain quickly on my Electrolux PUREi9?
If your Electrolux Vacuum Cleaner batteries are draining quickly, it may be that the batteries have reached the end of their lifespan. Replace both batteries.
General| Battery Life | Up to 60 minutes |
|---|---|
| Connectivity | Wi-Fi |
| App Control | Yes |
| Auto Recharge | Yes |
| Type | Robot Vacuum Cleaner |
| Battery Type | Lithium-ion |
| Navigation | 3D Vision System |
| Voice Control | Amazon Alexa, Google Assistant |
| Virtual Boundaries | Via App |
| Multi-Surface Cleaning | Yes |
| Filter Type | HEPA filter |
Covers safety for children, environment, maintenance, and general usage guidelines.
Lists conditions where the robot should not be used and operational warnings.
Specifies environmental conditions for operation, charging, and storage.
Advice on how to maintain battery health and performance.
Steps for placing the charging base and side brush, then the robot.
Explains different battery indicator lights and charging times.
Advice on charging habits and long-term storage for battery health.
Information on error codes displayed and how to resolve them.
Solutions for when the robot shows no display or fails to start.
Troubleshooting steps for issues like blocked parts or poor cleaning.
Solutions for problems related to charging, battery life, and temperature.
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