IMPORTANT
Afterservicing,completetherelevantService•
IntervalRecordsectionoftheBenchmark
Checklistlocatedonpage22and23ofthis
document.
Servicingshouldonlybecarriedoutby•
competent persons in the installation and
maintenanceofunventedwaterheating
systems.
AnysparepartsusedMUSTbeauthorised•
parts.
Disconnecttheelectricalsupplybeforeremoving•
anyelectricalequipmentcovers.
NEVERbypassanythermalcontrolsoroperate•
systemwithoutthenecessarysafetyvalves.
Watercontainedinthecylindermaybevery•
hot,especiallyfollowingathermalcontrolfailure.
Cautionmustbetakenwhendrawingwaterfrom
theunit.
SPAREPARTS
Afullrangeofsparepartsareavailableforthe
cylinderrange(Table5Page18).Refertothe
technicaldatalabelontheunittoidentifythemodel
installedandensurethecorrectpartisordered.You
willneedtoquotetheserialnumber,whichisprinted
onthedatalabel.
FAULT FINDING
Thefaultndingchart(Table4Page17)willenable
operational faults to be identied and their possible
causesrectied.Anyworkcarriedoutonthecylinder
unvented water heater and its associated controls
MUST be carried out by a competent installer for
unvented water heating systems. In case of doubt
contact servicesupport(seecontactdetailsonback
page).
WARNING
DO NOT TAMPER WITH ANY OF THE SAFETY VALVES
OR CONTROLS SUPPLIED WITH THE CYLINDER AS
THIS WILL INVALIDATE ANY GUARANTEE.
FAULT FINDING & SERVICING
Table4:FaultFindingChart
Fault Possible Cause Remedy
Nohotwaterow
Mainssupplyoff Checkandopenstopcock
Strainerblocked Turnoffwatersupply.Removestrainerand
clean
Coldwatercombinationvalveincorrectly
tted
Checkandretasrequired
Waterfromhottap
is cold
Direct immersion heater not switched on Checkandswitchon
Directimmersionheaterthermalcut-out
has operated
Check,resetbypushingbuttononthermostat
Indirect programmer set to central heat-
ing only
Check,settodomestichotwaterprogramme
Indirectboilernotworking Checkboileroperation.Iffaultissuspected
consultboilermanufacturer’sinstructions
Indirectthermalcut-outhasoperated Check,resetbypushingbuttononthermostat
Checkoperationofindirectthermostat
Indirect motorised valve not connected
correctly
Checkwiringand/orplumbingconnectionsto
motorised valve
Waterdischarges
fromexpansion
valve
INTERMITTENTLY
Expansion vessel charge pressure has
reducedbelow3.5bar,orsettohigh
SeeMaintenancesectionforre-chargingof
expansion vessel procedure
CONTINUALLY
coldwatercombinationvalvepressure
reducernotworkingcorrectly.
Expansion valve seat damaged
Checkpressurefromcoldwatercombination
valve.Ifgreaterthan3.5barreplacepressure
reducing valve
Removeexpansionvalvecartridge,check
conditionofseat.Ifnecessarytnewexpansion
valve
Waterdischarges
fromT&Prelief
valve
Thermalcontrolfailure
NOTE: water will be very hot
Switchoffpowertoimmersionheater(s)and
shutdownboiler.
DO NOTturnoffwatersupply.Whendischarge
stopscheckallthermalcontrols,replaceiffaulty
Milkywater
Oxygenated water Waterfromapressurisedsystemreleases
oxygenbubbleswhenowing.Themilkinesswill
disappearafterashortwhile