Elson 170zd - Guarantee and Technical Support

24
Guarantee
On site service support including
partsandlabourfor12monthsfrom
dateofinstallation.Aftertheinitial12
months,aguaranteewillapplyfor
afurther24yearsforthestainless
steelinnervesselonly.Duringthis24
yearperiod,intheeventofacylinder
leak,areplacementproductwillbe
issued provided that the replacement
iscarriedoutbyoneofourheateam
engineers,forwhichreasonablelabour
chargeswillapply.
The guarantee is valid provided that:
Ithasbeencorrectlyinstalledas•
per the instructions contained
in the instruction manual and all
relevantCodesofPracticeand
Regulationsinforceatthetimeof
installation.
TheBenchmarkChecklist•
hasbeencompletedupon
commissioning and the
BenchmarkServiceRecordis
completedforeachservice.
Ithasnotbeenmodiedinany•
way,otherthanbyELSON.
Ithasnotbeenfrostdamaged.•
Ithasonlybeenusedforthe•
storageofpotablewater.
Ithasnotbeentamperedwith•
orbeensubjectedtomisuseor
neglect.
Thefaultisnotscalerelated.•
Within60daysofinstallationthe•
user completes and returns the
certicatesuppliedalongwiththe
proofofpurchasetoregisterthe
product.
IthasbeeninstalledintheUnited•
Kingdom.
Thefaultisnotcausedbyhigh•
chloride levels in the water supply
orincorrectdisinfectionmethods.
Evidenceofpurchaseanddate
ofsupplymayberequired.The
guaranteeistransferable.This
guaranteedoesnotaffectyour
statutoryrights.
FifersLane,Norwch,NorfolkNR66XB
T:08443358819
F:08448711528
E:elson.service@heateam.co.uk
W:elsonhotwater.co.uk
Sales & Support
Servicing
heateam
heateamisElson’sveryownservice
division.Withusonyourside,youcan
besurethatyourcustomersareinthe
verybestofhands.Totallycommitted
toqualityandsafety,heateamisopen
7daysaweek,for363daysayear,
andoffers:
Dedicated Trade Advice •
Line-ourhelpfulandqualied
specialists are always on hand
to help you with even the most
complextechnicalquery.
Installer Priority Call-Outs• -our
280strongteamofspecically
trained expert heating engineers
coverstheUK,nooneisbetter
qualiedtolookafterElson’s
productsforthedurationofthe
guarantee.
Fully Stocked Vans• -a
nationwideeetofvans,fully
stockedwithspareparts-
meaning we can repair our
appliancesontherstvisit95%of
call-outs.
Exclusive Service Plans• -
heateamalsoofferElson’s
customersarangeofexclusive
annualserviceplans.
OpeningTimes:Monday-Friday8am-
6pm,weekendsandBankHolidays*
8.30am-2pm.
*excludingChristmasDayandNewYear’sDay.
Simplycall0844 3358819 or visit our
websiteatwww.heateam.co.uk
Spares
Foralltechnicalsupport,replacement
parts & service issues please contact:
ElectricWaterHeatingCo.
2HorsecroftPlace,Pinnacles,
Harlow,EssexCM195BT
Tel:08450553811
E-mail:sales@ewh.co.uk
SPD
SpecialProductDivision,Units9&10
HexagonBusinessCentre,
SpringeldRoad,
Hayes,MiddlesexUB40TY
Tel:02086063567
PartsCenter
Tel:08452709800
www.partscenter.co.uk
Newey & Eyre
SpecialistsProductsDivision
Pleasecontactyourlocalbranch
UKSparesLtd
TowerLane,Warmley,
BristolBS308XT
Tel:01179616670
www.uk-spares.com
AdvancedWaterCompanyLtd
Unit5D,EnterpriseWay,ValePark,
Evesham,WorcestershireWR111GS
Tel:01386760066
PolicyStatement
ThepolicyofELSONisoneof
continuous product development
and,assuch,wereservetherightto
changespecicationswithoutnotice.
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