Installation-manual_CH-211
v1.0.4
EVSE Product Warranty (2016)
F
or products sold by eluminocity US, Inc. 80 Pine Street, 24th Floor, New York, NY 10005, hereinafter
referred to as “eluminocity”, Factory Warranty is as follows:
• 3 years on Level II EVSE
• 1 year on Level III EVSE
• 1 year on accessories
Scope: United States/Canada/Mexico
Warranty Period:
The warranty period will be for 36 months for Level II EVSE and 12 months for DCFC and for accessories
such as brackets and pedestals from the date of the invoice or the date of the shipment, whichever is
later.
Coverage
Eluminocity warrants the products against defects in workmanship and materials during the warranty
period. Eluminocity will replace or repair the defective Product at eluminocity’s discretion free of charge,
provided that the customer notifies eluminocity or the Product defect within the Warranty Period, and
provided that eluminocity, through inspection, establishes the existence of such a defect. Customer must
report the Product defect to an eluminocity service contact by contacting eluminocity US, Inc. at:
80 Pine Street, 24th Floor, New York, NY 10005 T. 1.212.752.3706
Customer should provide a brief description of the defect in order to obtain a Return Merchandise
Authorization (RMA) number before returning the Product. Eluminocity accepts no responsibility or liability
for Products returned without a prior authorized RMA. Product must be returned with a copy of the original
dealer invoice or written proof of installation. In the event Customer transfers ownership of Product to a
third-party, the warranty will only transfer to the third party if the Product remains installed at the original
site. Product must also include a legible data label showing the serial number. Product must be returned
to eluminocity US, Inc. in the original packaging materials or packaging providing equal protection during
shipment. Eluminocity is not responsible for damage occurring during shipment.
Eluminocity reserves the right, and at its option, to use new and/or refurbished Product for the warranty
replacement. Eluminocity further reserves the right to use Products of original or improved design in the
warranty replacement. If eluminocity replaces a Product, the Product’s Warranty period continues for the
remaining portion of the Warranty Period, without any extension thereof. All replaced Products are the
property of eluminocity.
Exclusion of Liability
Eluminocity disclaims any liability, and is not responsible for providing warranty service or support under
this Warranty for any direct or indirect damages due to:
• Transportation damage.
• Improper installation or commissioning.
• The removal, installation, or troubleshooting of the Customer’s electrical systems.
• Modifications, alterations or repair attempts by persons other than eluminocity’s authorized personnel.
• Relocation of the Product from its original installation location.
• Normal wear and tear of the Product.
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