Chapter 3: Troubleshooting
36
Optical disc drives
The computer does not recognize a disc or the CD
or DVD drive
• Make sure that the disc label is facing up,
then try again.
• Try a different disc. Occasionally discs are
flawed or become scratched and cannot be
read by the disc drive.
• If you are trying to play a DVD, make sure
that you have a DVD drive.
• Your computer may be experiencing some
temporary memory problems. Shut down
and restart your computer.
• Some music CDs have copy protection
software. You may not be able to play these
CDs on your computer.
• Clean the disc.
• Restart your computer, then enter the BIOS
Setup utility by pressing and holding F1 while
your computer restarts. Make sure that the
IDE controllers are enabled.
• Make sure that the drive is configured
correctly by following the instructions in the
drive documentation.
• Reinstall the device driver.
An audio CD does not produce sound
• Make sure that the disc label is facing up,
then try again.
• Some music CDs have copy protection
software. You may not be able to play these
CDs on your computer.
• Make sure that the volume controls are
turned up.
• Make sure that the mute controls are turned
off.
• Make sure that the speaker cables are
connected correctly and securely.
• Shut down and restart your computer.
• Clean the disc.
• Reinstall the audio device drivers.
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