A
Documenting the Problem
A-5
Customer Support
Documenting the Problem
If the EMC Customer Support Center requests information regarding
the problem, please document it completely, making sure to include
the following information:
❑ Your company name and address
❑ Your name
❑ Your telephone number
❑ The importance of the problem, so that it can be assigned a
priority level
To expedite the processing of your support request, you can
photocopy this list and include it with the package.
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