Important: You MUST disable responses on BOTH SP A and SP B to disable the storage system call
home responses.
The storage system will not call home or respond to any other template applied to the storage
system for the specified time period.
Note: Disable/Enable Responses (quiet mode) feature will automatically re-enable call home when the
timer you set to disable call home expires. Network connectivity between the storage system and the
call home monitoring station is required for the Software Assistant to automatically enable call home
and verify the call home rules.
Checking the system for faulted hardware
Follow the steps below to verify the status of the system's hardware components.
Diagnosing faulted storage system hardware components
Use this procedure to log in to EMC
®
Unisphere
™
and check for any faulted hardware
components in the storage system.
1. Start Unisphere for the storage system by entering the storage processor IP address in a
browser window.
2. In the system drop-down list on the menu bar, select the system in which you may have
a faulted hardware component.
3. Select System ➤ Hardware ➤ Storage Hardware.
4. Check for any faulted storage hardware components.
Locate the faulted battery backup unit
Follow these steps to locate the faulted battery backup unit:
Checking the system for faulted hardware 7
Preparing the system
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