14
TROUBLESHOOTING
WHAT TO DO
Water and steam
spits forcefully from spout
without turning
on the tap.
• Unit is boiling.
May be normal during initial set-up.
• Depress the tap button to release some water from the tank.
• Adjust water temperature using dial on tank front.
Remember that at higher altitudes, water boils at
lower temperatures.
Water is not hot. • The unit may not be plugged in.
• The electric outlet is inoperative.
• Make sure the unit is connected to a properly earthed
(grounded) electric outlet.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water is too hot
or not hot enough.
• Thermostat is not adjusted to
your needs.
• Adjust the thermostat slowly, then depress the tap button for
20 seconds to bring in fresh water to be heated
at the new setting. Allow 5-7 minutes for water to reach
new temperature.
Water comes out of vent
instead of spout
• Outlet tube is blocked. • Check that outlet tube is not kinked, twisted or pinched.
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
intermittently.
• The expansion chamber is not
draining properly due to low
water pressure.
• The spout is blocked.
• Unplug the unit. If the dripping does not stop after a few
minutes, check the supply valve to ensure it is fully open
and there are no obstructions in the water line reducing
the pressure below 172 kPa (1.7 bar; 25 psi). i.e., a poorly
mounted saddle valve, a clogged water filter, or a partially
opened shut-off valve.
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
constantly.
• Debris in the water line may be
in the tap valve seat causing a
slow water leak.
• Unscrew spout end piece and clean out any debris.
• Depress tap button 7-10 times to flush tap & lines.
Divided stream.
• Debris in the end piece. • Unscrew spout end piece and clean out any debris.
PROBLEM POSSIBLE CAUSE
LED green light on front of
tank does not illuminate.
(HWTF models only)
• The unit may not be plugged in.
• The electric outlet is inoperative.
• Make sure that the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water discoloration/
rusty appearance.
• Corrosion of unit. • Unplug and drain as described in the Seasonal Storage/
Drainage Section on page 13 of this manual. If the water
discoloration remains after draining and refilling unit,
discontinue use and contact an authorised InSinkErator
service agent.
FILTRATION ISSUES
Water taste or odour.
New filter does not fit.
The filter leaks.
No water flow or low
water flow.
• Filter water flow direction is wrong.
• Filter needs to be flushed out.
• Life of filter has expired.
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Life of filter has expired.
• Review filter tube connection instructions.
• Depress the tap button and run until the water is cold.
• If there is no change, replace filter cartridge.
• Take out the new filter, put in old filter.
• Remove, inspect, reinstall filter cartridge.
• Test unit by reinstalling old filter and rotating to full stop.
Check for leaks.
• Replace filter cartridge. See page 13.
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