Emerson NetSure 721NPBB - Services and Support; NetPerform Optimization Services and Support

NetSure
™
-48V DC Power System
User Instructions, UM582127000 (Issue AD, January 20, 2014)
Spec. No: 582127000 Code: UM582127000
Model No: 721NPBB Issue AD, January 20, 2014
[51]
NetPerform™ Optimization Services
At Emerson Network Power, we understand the importance of reliable equipment – it’s critical to both your business and your bottom
line. That is why we offer a wide array of services to meet all of your network infrastructure needs.
Customer Service (Pre-Shipment)
Email
CustomerService.ESNA@Emerson.com
Pricing and availability
[1,2]
, purchase orders, expediting requests
and order tracking. Ask for your company’s dedicated Customer Service
Associate.
Phone 1.800.800.1280 option 2
Customer Support Center (Post-Shipment)
Email
ESNACustomerSupportCenter@Emerson.com
After an order has shipped, contact our Customer Support Center
with related questions, concerns or claims.
Phone
1.956.661.6867
Account Management
Email
AccountManagement.ESNA@Emerson.com
Provides quotes and bid responses for custom configured
[2]
DC power
systems and outside plant enclosures for customers and channel partners
(Reps, VARs & Distributors).
Phone 1.800.800.1280 option 3
Spare Parts
Email
DCpower.Spares@Emerson.com
OSP.Spares@Emerson.com
Pricing and purchase orders for spare parts, including but not limited to
breakers, cables, fuses, rectifier fans, misc. breaker and fuse panels,
enclosure fans, doors and switches, etc.
Phone
1.800.800.1280 option 5
DC Power Depot Repair
Email DCpower.Repair@Emerson.com
Creates and processes RMAs for depot repair and refurbishment.
Determines repair and refurbishment lead times and pricing based on
warranties/contractual agreements. Provides repair shipping information
and status.
Phone 1.800.800.1280 option 6
Technical Support
Email
DCpower.TAC@Emerson.com
OSP.TAC@Emerson.com
Answers technical product and system questions; determines status of
warranties and contractual agreements for repair.
Phone
1.800.800.5260
[1]
--Contact Account Management for custom-configurations.
[2]
--Contact DC Power Spare Parts for parts and accessories.
For More Information
To learn more about service offerings from Emerson Network Power, please contact your sales representative,
call 1-800-800-1280 option 7, email ES.Services@Emerson.com or visit EmersonNetworkPower.com/EnergySystems.