Troubleshooting Checklist
3-6 Troubleshooting
Cannot contact the
SSA through in-
band management.
IP address not assigned. See S-Series Configuration Guide for instructions to assign an IP
address.
Port is disabled. Enable port. See S-Series Configuration Guide for instructions to
enable/disable ports.
Host Port policy and/or management
VLAN is incorrectly configured, or
not configured.
Verify that a management VLAN exists and that it is associated
with the Host Port.
Refer to the S-Series Configuration Guide for information about
Host Port and management VLAN configuration.
No link to device. Verify that all network connections between the network
management station and the SSA are valid and operating.
If the problem continues, contact Enterasys Networks for
technical support.
Port(s) goes into
standby for no
apparent reason.
Loop condition detected. Verify that Spanning Tree is enabled. Refer to the S-Series
Configuration Guide for the instructions to set the type of STA.
Review the network design and delete loops.
If the problem continues, contact Enterasys Networks for
technical support.
User parameters
(IP address, device
and device name,
etc.) were lost
when the SSA
power was cycled
or the OFFLINE/
RESET button was
pressed.
Position of Mode switch (7),
Persistent Data Reset, was changed
sometime before either cycling
power or pressing the RESET
button, causing the user-entered
parameters to reset to factory default
settings.
Clear Persistent Data that was set
through Local Management.
Reenter the lost parameters as necessary. Refer to the S-Series
Configuration Guide for the instructions to configure the device.
If the problem persists, contact Enterasys Networks for technical
support.
Table 3-5 Troubleshooting Checklist (continued)
Problem Possible Cause Recommended Action
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