ENVO D35 - Page 48

ENVO D35 | ST EBIKE MANUAL | VERSION 1.0 48
• Replacement mechanical parts such as chain, brake, tire, gear adjustment or loose screws or
connectors are not covered under the warranty. The warranty is for intrinsic parts defects only
• We do not offer bicycle service and tune up as a part of warranty service
• The warranty supports you if you have intrinsically defective parts such as a cracked frame
weld seam or controller circuit failure. It does not include labour or delivery
• Delivery of the defective products or parts for repair or replacement to our service shop is the
customer’s responsibility
• An ebike is a vehicle that functions in real working conditions and is exposed to unwanted
impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which
may cause damage. These damages are not covered under the warranty
• If you nd a defective product or part within the eligibility period, we supply will supply a free
replacement part for you. You might be billed for the cost of delivery or installation fee
• If the problem is caused by an accident, wrong or careless installation by the customer, wire
stretch, bad storage or not following the instruction manual, the customer will pay the cost of
the part and replacement. The cause of the failure and warranty eligibility should be veried by
the head of our technical department
• Our warranty terms and conditions apply to all customers purchasing our products through
dealers, 3rd party or second hand
• To claim a warranty, please submit an application through our customer service ticketing
system at support.envodrive.com
• If a warranty extension is offered for any of our products, you can pay the fee and get covered
for the extension through the same terms and conditions. You may apply up to 1 day before the
regular warranty period expires
IMPORTANT NOTE:
ENVO does not offer tune-up and bike mechanical services beyond limited installation or
repairs of electrical system. Changing settings on the controller from the default manufacturer
suggestion settings may cause damage the ebike components. That will void the warranty.