Epson 1640XL - Expression Graphic Arts - User Manual

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PSB.2007.04.001
EPSON
Product Support Bulletin
Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject: Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite When pressing the Scan button, the Scan
Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later

Summary

Scanning Application Force Quits on Mac OS 10.4

Problem Description and Affected Applications

Details the error where scanning applications force quit during startup on Mac OS 10.4.

Epson Scan Driver Uninstallation Procedure

Epson Scan TWAIN Driver Update 1.28

New Driver Improvements List

Details improvements in the Epson Scan TWAIN driver version 1.28.

Epson Scan TWAIN Driver Update 1.28 Usage

Installation and Uninstallation Guide

Instructions for installing and uninstalling the Epson Scan 1.28A driver.

TWAIN Pro Network Driver Security Update 2.00 A (Rev.B)

Change Description and Security Rationale

Driver Installation Instructions

Step-by-step guide for installing the updated TWAIN Pro Network driver.

Twain Pro Driver 2.10 A Rev. C for Windows XP

Limited User Access Enhancement

Installation Steps for Windows XP

Steps for installing the Twain Pro Driver 2.10A, Rev. C on Windows XP.

IEEE 1394 Scanner Card Jamming Issue

IEEE 1394 Scanner Card Jamming Issue Resolution

Corrective Action for Jammed Card Removal

Provides step-by-step instructions to remove a jammed IEEE 1394 card.

FireWire 2.1 Incompatibility with Mac OS 9.0.1+

System Error When Using FireWire Extensions

FireWire 2.1 Incompatibility Resolution

Procedure to Remove FireWire System Files

Steps to safely remove FireWire Enabler and Support files from the system.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

This document provides a comprehensive overview of various EPSON products, primarily focusing on scanners and their associated software and drivers, with specific attention to compatibility and troubleshooting on Macintosh and Windows operating systems. It details issues, corrective actions, and installation procedures for different driver versions and scanner models, offering guidance for optimal performance and problem resolution.

Function Description

The core function of the products described is scanning, encompassing a wide range of EPSON scanner models from the Expression, Perfection, and Stylus Scan series, as well as multi-function devices like the Stylus CX series. These devices are designed to convert physical documents and images into digital formats. The accompanying software, such as EPSON Scan drivers and Presto PageManager, facilitates this process by providing the interface for controlling the scanner, acquiring images, and managing scanned files. The documents also touch upon digital cameras (Photo PC series) and ink-jet printers (Stylus Pro series), indicating a broader ecosystem of EPSON imaging products.

Usage Features

The bulletins highlight several key usage features and considerations for EPSON scanners:

• TWAIN-Compliant Scanning: Many of the scanners utilize TWAIN-compliant drivers, allowing them to integrate with various scanning applications like EPSON Creativity Suite, Copy Utility, Photo Impression, Photoshop Elements, Photoshop, and Photoshop CS2. This broad compatibility enhances user flexibility.
• Operating System Support: The documents detail support for both Macintosh (OS 8.5.1 to 9.2.2, OS X 10.1.3 to 10.4.9) and Windows (98/98SE, Me, 2000, XP, NT 4.0) operating systems, outlining specific driver versions and compatibility charts for different scanner models.
• Interface Connectivity: Scanners connect to computers via various interfaces, including USB 1.1, USB 2.0 Hi-Speed, IEEE-1394 (FireWire), and SCSI. The documents provide guidelines on system requirements for these connections, emphasizing the importance of compliant host controllers and self-powered USB hubs for reliability.
• Driver Functionality and Improvements: Updates to the EPSON Scan TWAIN driver (e.g., v.1.28A, v.2.00A, v.2.10A) are discussed, bringing improvements such as enabling Epson Scan to start when the Scan button is pushed, correcting lock-up issues with tools like Zoom and Histogram Adjustment, preventing unexpected quits when scanning multiple times from Photoshop, and ensuring proper launch with Firewire connections.
• Presto PageManager Integration: Some scanner models are bundled with Newsoft's Presto PageManager software, which aids in managing scanned documents. Patches and updates for PageManager are provided to address issues like automatic launching and database stability on Windows Me.
• Administrator Rights: For Windows NT 4.0, 2000, and XP, changing the IP address of a network scanner requires administrator rights when using the TWAIN Pro Network driver. Similarly, installing and removing scanner and TWAIN Pro drivers on Windows XP often requires administrator privileges.
• Classic Environment (Mac OS X): For Macintosh users, the Classic environment in Mac OS X allows running Mac OS 9.x compatible applications and device drivers. Compatibility charts specify which EPSON scanner models are supported in Classic mode via USB, noting that Serial, SCSI, or FireWire connected devices are generally not supported in this environment.
• Programmable Buttons: For digital cameras like the Photo PC series, the programmable Push (Shutter) Button Function can be used in Classic mode, requiring configuration via the EPSON Camera Monitor Setup dialog box.

Maintenance Features

The documents provide crucial maintenance and troubleshooting information, particularly concerning driver management and hardware handling:

• Correct Driver Deletion Procedure: A significant portion of the documentation addresses issues arising from incorrect Epson Scan driver deletion on Mac OS 10.4. The correct procedure emphasizes using the uninstaller specifically designed for the scanner model. If multiple scanners are present, each scanner's specific driver should be used for uninstallation. For upgrades from Power PC-based to Universal Binary drivers, the Power PC driver must be deleted first using its own uninstaller.
• Manual Verification of Driver Deletion: If automatic uninstallation fails to resolve issues, users are instructed to manually verify the deletion of specific files and folders, such as "EPSON Scan" in the Applications folder and "EPSON*********.ds" in the Library/Image Capture/TWAIN Data Sources folder.
• Troubleshooting Force Quits: The bulletins directly address the problem of scanning applications force quitting on Mac OS 10.4, linking it to improper driver uninstallation. The recommended corrective actions focus on following the precise driver deletion steps.
• Resolving Jammed Interface Cards: For hardware maintenance, a detailed procedure is provided for safely removing a jammed IEEE 1394 scanner interface card. This involves checking power, loosening thumbscrews, and a specific technique of pushing the card back in, slightly raising it, and then pulling it out to clear the plastic isolation sheet from the metal housing.
• Driver Installation and Uninstallation: Clear instructions are given for installing and uninstalling various driver versions (e.g., Epson Scan 1.28A, TWAIN Pro Network driver 2.00A, Twain Pro driver 2.10A). These steps often involve disconnecting the scanner, launching an installer/uninstaller, following on-screen prompts, and sometimes rebooting the system.
• Addressing Incompatibilities: The documents highlight known incompatibilities, such as FireWire 2.1 extensions with Mac OS 9.0.1 or later, leading to system errors. Corrective actions involve deleting specific FireWire files from the Extensions Folder after booting from a Mac OS CD.
• Firmware and Software Updates: Users are directed to the Epson website (www.epson.com) for downloading the latest drivers, patches, and utilities, ensuring their products are running with the most current and stable software. For PageManager issues, users are directed to Newsoft's website or provided with direct patch links.
• System Restart Recommendations: Frequent recommendations for restarting the computer appear throughout the documents, indicating that this is a common step to apply changes, resolve temporary glitches, or ensure proper driver loading after installation or troubleshooting.

In summary, these EPSON product support bulletins serve as a vital resource for users, offering detailed guidance on the functionality, usage, and maintenance of their scanning and imaging devices. They emphasize the importance of correct driver management, provide solutions for common software and hardware issues, and ensure users can leverage their EPSON products effectively across different operating systems.

Epson 1640XL - Expression Graphic Arts Specifications