Epson 4870 - Perfection Pro

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PSB.2007.04.001

EPSON

Product Support Bulletin

Date: April 2, 2007 Originator: VS

PSB #: PSB.2007.04.001 Authorization:

Reference: TI 06-0491 Rev.B Total Pages: 2

Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/

1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-

2500/15000/30000 series scanners

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN-

compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver

with an Epson Scan uninstaller not compatible with your scanner model, the application will

force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a

Perfection 3490 driver will cause your scanning application to suddenly close during start-up.

This issue affects the following TWAIN-compliant applications:

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits

Copy Utility Force quits during start-up

Photo Impression Force quits during start-up

Photoshop Elements Force quits during start-up

Photoshop Force quits during start-up

Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to

delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

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Summary

Scanning Application Force Quits on Mac OS 10.4

Correct Procedure for Deleting Epson Scan Driver

Provides the correct steps to uninstall the Epson Scan driver to resolve application force quits.

DIGITAL ICE Technology Explained

DIGITAL ICE for Photo Prints

Details the function, outline, and sequence for DIGITAL ICE on photo prints.

DIGITAL ICE for Film

Explains the function, outline, and sequence for DIGITAL ICE on film scans.

DIGITAL ICE Processing Speed and Requirements

Discusses processing speed factors and high resolution scanning requirements.

DIGITAL ICE Specifications and Limitations

Covers scanning specifications and functional limitations for both Film and Photo prints.

Epson Scan Feature Interactions with DIGITAL ICE

Explains how DIGITAL ICE interacts with Dust Removal and Descreening features.

LaserSoft SilverFast Driver Upgrade Information

Provides details on upgrading to SilverFast with DIGITAL ICE and relevant notes.

Memory Resource Errors with Digital ICE on Mac OS 8.6-9.2.x

Increasing Epson Scan Memory Allocation

Instructions on how to increase memory allocation for Epson Scan in macOS.

Windows XP Warning for HI-SPEED USB Devices

Understanding the HI-SPEED USB Warning Message

Explains the Windows XP warning when connecting a USB 2.0 device to a USB 1.1 port.