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Light status Condition/solution
! error light is flashing slowly A paper jam or a double feed has occurred. Remove any paper loaded
in the input tray. If the light continues to flash, a scanner error may have
occurred. Turn the scanner off and then back on again. If the error
continues, contact Epson for support.
! error light is on The scanner cover is open. Make sure the scanner cover is closed and
there is no jammed paper inside.
Any of the following lights are
flashing quickly:
• ! error
• ready
A fatal error has occurred. Try the following:
• Check the scanner connection to your computer to make sure it is
secure.
• Turn the scanner off and then back on again. If the error continues,
the scanner may be malfunctioning. Contact Epson for support.
ready light is off and any of
the following lights are on:
• ! error
• automatic feeding mode
• double feed detection
skip
• slow mode
The firmware update has failed and the scanner is in recovery mode.
Try updating the firmware again.
Parent topic: Solving Problems
Related references
Original Jams in Scanner
Where to Get Help
Related topics
Scanning
Loading Originals
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
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