Epson CW-C6500 Series User Manual (English)

Jennifer CantuAug 1, 2025

What to do if paper is jammed in Epson Printer?

W
Wayne HarrisAug 1, 2025
If the paper is jammed in your Epson Printer, here's what to do: First, cut the paper near the paper ejection slot. Then, open the front cover. If there are ripped pieces of paper on the platen, remove them. If the print head is not on the far right, hold it down and move it to the far right. Open the paper cover, raise the release lever, and pull the paper out from the paper feed slot. Lower the release lever, close the paper cover and the front cover. Finally, press the Pause button to clear the error and load the paper again to resume printing.

Print Method	Inkjet
Connectivity	USB, Ethernet, Wi-Fi (optional)
Cutter	Optional
Wi-Fi	Optional
Ink Cartridge Type	Individual ink cartridges

Print Method

Inkjet

Connectivity

USB, Ethernet, Wi-Fi (optional)

Cutter

Optional

Wi-Fi

Optional

Ink Cartridge Type

Individual ink cartridges

Summary

Before Use

Product Manuals Overview

Details on available product manuals including Start Here, User's Guide, and Technical Reference Guide.

Download Latest Software and Manuals

Instructions on obtaining the latest printer drivers, utilities, and manuals from the Epson website.

Symbols Used in This Guide

Explanation of safety symbols (WARNING, CAUTION) and general information symbols (IMPORTANT, NOTE, reference).

Printer Model Variations

Distinguishes between the Auto Cutter and Peeler models, detailing their features and applicable model numbers.

Software Introduction

Introduces software provided on the CD-ROM: Install Navi, Printer driver, EpsonNet Config, and Color Tone Matching Assistant.

Product and Driver Version Checks

Guides on how to verify the product firmware version and the installed printer driver version.

Manual Screen Discrepancy Note

Notes that screens shown in the manual may differ from actual displays based on product and OS.

Comprehensive Safety Precautions

Covers installation, handling, power supply, ink cartridges, maintenance box, and caution label safety.

Part Names and Functions Overview

Identifies and describes the main operational parts of the printer, covering front, rear, and internal components.

Basic Operation

Printer Power On and Off Procedures

Step-by-step instructions for turning the printer on and off using the power button and LED indicators.

How to Open the Printer Paper Cover

Describes methods for opening the paper cover using levers in the front and back for various purposes.

Checking Printer Status and Consumable Levels

Methods to check printer status via LEDs, screen, and status sheets, and consumables like ink and maintenance box.

Printing Nozzle Check Patterns for Print Head Diagnosis

Instructions for printing nozzle check patterns using the operation panel, printer driver, or web config.

Printing Printer Status Sheets

Explains how to print status sheets to check firmware, settings, and media detection information.

Replacing Ink Cartridges

Covers checking ink levels and the step-by-step procedure for replacing ink cartridges.

Replacing the Maintenance Box

Details on checking maintenance box status and the procedure for replacing it.

Paper Source and Printer Driver Settings Configuration

Explains how to configure paper source settings on the printer and essential settings in the printer driver.

Configuring Media Definitions

Details on registering and selecting media definitions for size, form, and type for convenience.

Media Form, Saving, Coating, and Print Quality Settings

Settings for media form, media saving options, coating types, and their impact on print quality.

Color Correction and Paper Handling Settings

Settings for color correction methods, spot color, and post-print paper handling for auto cutter and peeler models.

Printer Pause Settings

Details on pause settings for auto cutter and peeler models, such as pausing at cut, job end, or collate end.

Paper Handling Procedures

Covers loading, removing, and ejecting paper for Auto Cutter and Peeler models via internal/external supply.

Maintenance

Cleaning the Printer Exterior

Guidelines for cleaning the printer's outer casing using appropriate cloths and avoiding solvents.

Cleaning the Auto Cutter (Auto Cutter Model Only)

Procedure for cleaning the fixed blade of the auto cutter to ensure proper cutting performance.

Cleaning the Peeler (Peeler Model Only)

Recommended daily procedure for cleaning the peeler roller using a cotton swab moistened with alcohol.

Cleaning the Paper Edge Guides

Instructions for cleaning the edge guides with a cotton swab moistened with alcohol to prevent jams.

Cleaning the Printer Platen

Procedure for cleaning the platen area, avoiding specific parts, to remove adhesive or dust.

Cleaning the Paper Feed Roller

Method for cleaning the paper feed roller using labels to remove dust or adhesive.

Cleaning the Paper Pressure Roller

Method for cleaning the paper pressure roller using labels to remove dust or adhesive.

Cleaning the Print Head

Instructions for performing print head cleaning (Print Head Cleaning and Power Cleaning) to resolve print quality issues.

Troubleshooting

Troubleshooting Paper Jams

General guide to resolving paper jam issues, including model-specific steps and video assistance.

Troubleshooting Print Quality Issues

Addresses horizontal white banding (nozzle clogging) and vertical white spots (back-fed labels).

Troubleshooting Printing Failures

Solutions for 'Print Data is Sent, But Does Not Print' for the Peeler model, related to detector malfunction.

Specifications

Printer Specifications: Printing Methods and Speed

Details on printing method, paper feed, auto cutter, print density, print speed, interface, and weight.

Printer Electrical Specifications

Information on power supply, rated voltage, and rated current for the printer.

Printer Overall Dimensions

Physical dimensions of the printer: height, width, and depth.

Printer Environmental Specifications

Operating and storage conditions, including temperature, humidity, elevation, and noise levels.

Ink Cartridge Specifications and Compatibility

Details on ink cartridge model numbers, colors, type, expiration date, and storage temperatures.

Maintenance Box Specifications

Information on the maintenance box model number, type, and storage temperatures.

Appendix

Printer Consumables and Options

Details on available consumables and options, including ink cartridges and genuine product recommendations.

Proper Disposal of Ink Cartridges

Instructions for disposing of ink cartridges according to local laws and regulations.

Printer Maintenance Box Information

Information about the maintenance box, including genuine product recommendations and disposal.

Optional Roll Paper Holder Details

Specifications and use cases for the optional roll paper holder.

Printer Usage Restrictions and Limitations

Information on applications where the product's use is restricted due to reliability and safety requirements.

Epson CW-C6500 Series User Manual

Table of Contents

Questions and Answers:

Epson CW-C6500 Series Specifications