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Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson
Scan 2 scanning software. Epson Scan 2 provides additional image adjustment and photo correction
features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR
scanning software. To download Epson Scan 2, visit Epson's driver download site (U.S. downloads or
Canadian downloads).
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
OS X System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 10: Click and select All apps. Select EPSON, then select Epson Scan 2 Utility. Make
sure the correct your product is selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct
your product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the
Other tab and click Reset.
OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct your product is selected. If necessary, select the Other tab and click Reset.
• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions
and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
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