7
Aligning the Print Head Using a Computer Utility......................................................................... 146
Cleaning the Paper Path .................................................................................................................. 148
Checking the Number of Sheets Fed................................................................................................ 149
Checking the Sheet Counter - Windows ...................................................................................... 149
Checking the Sheet Counter - Mac.............................................................................................. 150
Cleaning and Transporting Your Product ............................................................................................. 152
Cleaning Your Product ..................................................................................................................... 152
Transporting Your Product ............................................................................................................... 152
Solving Problems .................................................................................................................................... 157
Checking for Software Updates........................................................................................................ 157
Product Light Status ......................................................................................................................... 158
Running a Product Check ................................................................................................................ 160
Resetting Network Settings .............................................................................................................. 162
Solving Setup Problems ................................................................................................................... 162
Product Does Not Turn On or Off................................................................................................. 162
Noise After Filling the Ink............................................................................................................. 163
Software Installation Problems .................................................................................................... 163
Solving Network Problems ............................................................................................................... 164
Product Cannot Connect to a Wireless Router or Access Point .................................................. 164
Network Software Cannot Find Product on a Network................................................................. 166
Product Does Not Appear in Mac Printer Window ....................................................................... 167
Wireless Network Connection is Unstable on a Mac ................................................................... 168
Cannot Print Over a Network....................................................................................................... 168
Cannot Scan Over a Network ...................................................................................................... 169
Solving Copying Problems ............................................................................................................... 170
Product Makes Noise, But Nothing Copies.................................................................................. 170
Product Makes Noise When It Sits for a While............................................................................. 171
Copies are Cut Off....................................................................................................................... 171
Copies Have Incorrect or Faint Colors......................................................................................... 171
Position, Size, or Margins of Copies are Incorrect ....................................................................... 172
Solving Paper Problems................................................................................................................... 172
Paper Feeding Problems............................................................................................................. 172
Paper Jam Problems ................................................................................................................... 173