Parent topic: Solving Problems
Related tasks
Changing Automatic Update Options
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also see help information and how-to instructions on the screen by pressing the help button.
LCD screen message Condition/solution
Printer error. Remove any paper jams or protective material in the product. If the error is
still displayed after turning the product off and on again, contact Epson for
support.
Operation canceled. An The memory card or external storage device may be damaged. Make sure
error occurred while the memory card or external device is inserted correctly and meets the
saving. specifications for the product.
A printer's ink pad is The ink pads are near the end of their service life and the message will be
nearing the end of its displayed until the ink pad is replaced. Contact Epson for support. (To
service life. resume printing, press the start button.)
A printer's ink pad is at The ink pad is at the end of its service life. Turn off the product and contact
the end of its service life. Epson for support.
Communication error. Make sure the computer is connected to your product and your software is
installed correctly.
Recovery mode An error has occurred during firmware updating. Connect your product using
a USB cable and try updating the firmware again. If you still receive this error
message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD, or lights on the control panel will advise you when these parts need replacing. If this happens
during the standard warranty of the product, the exchange of the product or replacement of the pads is
covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any
Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic: Solving Problems
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