Epson Perfection V500 Office - Troubleshooting; Where to Get Help; Solving Problems

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Solving Problems

Troubleshooting

If you have a problem using your scanner or its software, check here for solutions.

Reading the Status Light

Scanner Problems

Scanning Software Problems

Scan Quality Problems

Film or Slide Scanning Problems

Optional Automatic Document Feeder Problems

Uninstalling Your Scanning Software

Where To Get Help

Epson Technical Support

Main Page

Overview of Your Scanner Features3
Guide to the Scanner Parts4
Placing Originals on the Scanner5
Scanning Documents or Photos6
Scanning Special Projects8
Using the Optional Automatic Document Feeder9
Maintenance10
Troubleshooting11
Where to Get Help11
Solving Problems11
Technical Specifications12
Important Safety Instructions13
Copyright and Trademarks16
Operating System Versions18
Color Restoration19
Original Image19
Dust Removal20
Backlight Correction22
Available Scanning Methods23
Using Epson Scan24
Scanner Parts25
Light and Buttons28
Placing Documents or Photos30
Placing Large or Thick Documents33
Placing Film or Slides36
Removing the Document Mat36
Placing Slides in the Holder38
Placing Film in the Holder40
Replacing the Document Mat46
Start Button48
Copy Button49
Starting a Scan with Epson Scan50
Starting a Scan with Another Scanning Program52
Selecting Epson Scan Settings54
Overview of the Epson Scan Modes54
Selecting File Save Settings55
Using Full Auto Mode58
Changing the Scan Mode62
Selecting Basic Settings62
Professional Mode65
Selecting the Scan Resolution66
Thumbnail Preview69
Adjusting the Color and Other Image Settings74
Selecting the Scan Size77
Finishing the Scan81
Previewing and Adjusting the Scan Area102
Restoring Color117
Original Image117
Using the Color Palette Function (Professional Mode Only)122
Removing Dust Marks127
Professional Mode131
Digital ICE Technology Specifications137
Fixing Backlit Photos139
Using the Scanner as a Copier144
Scanning Directly to an E-Mail166
Converting Scanned Documents into Editable Text168
Unpacking the Automatic Document Feeder180
Paper Support180
Installing the Automatic Document Feeder182
Loading Documents in the Automatic Document Feeder187
Document Specifications188
Scanning Using the Automatic Document Feeder192
Cleaning the Scanner199
Transporting the Scanner202
Reading the Status Light205
Scanner Problems206
The Scanner Does Not Scan206
The Scanner Is Not Recognized by Your System206
You Cannot Scan Multiple Images at One Time209
Scanning Software Problems210
You Cannot Start Epson Scan210
The Scanner Software Does Not Work Properly211
Windows Vista211
You Cannot Scan in Full Auto Mode212
You Cannot Scan Using the Thumbnail Preview213
Scanning Takes a Long Time213
Images Are Rotated Incorrectly214
Scan Quality Problems216
A Line of Dots Always Appears in Your Scanned Images217
Straight Lines in Your Image Come out Crooked217
Your Image Is Distorted or Blurred217
Colors Are Patchy or Distorted at the Edges of Your Image218
Your Scanned Image Is too Dark218
An Image on the Back of Your Original Appears in Your Scanned Image219
Ripple Patterns Appear in Your Scanned Image219
Characters Are Not Recognized Well When Converted into Editable Text (OCR)220
Scanned Colors Differ from the Original Colors220
You Have Trouble Adjusting the Scan Area in the Thumbnail Preview221
Optional Automatic Document Feeder Problems224
Uninstalling Your Scanning Software226
Uninstalling Epson Scan226
Epson Technical Support231
Windows System Requirements233
Macintosh System Requirements233
Scanner Specifications235
Standards and Approvals238
Optional Automatic Document Feeder Specifications239

Epson Perfection V500 Office - Troubleshooting; Where to Get Help; Solving Problems

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