Solving Network Problems 5
Click the
Scan button on the Epson Scan 2 screen to scan your original and save it as a
JPEG file.
If you want to save the original in another format, such as PDF, or to a different location,
click the
Customize button and then click File Save Settings. You can change the file
type and the save location for your scan.
Scanning to the Cloud
You can scan to multiple online destinations with Easy Photo Scan. On Windows, Easy
Photo Scan is automatically installed on your computer during software installation. Mac
users can use the Epson Software Updater utility to download the application, or
download the application from the Epson support site
(www.epson.com/support/xp8500 [U.S.] or
www.epson.ca/support/xp8500 [Canada]).
See your online User’s Guide for details on using Easy Photo Scan.
Solving Network Problems
If you have a problem with your Epson product, check the messages on the LCD screen to
diagnose the cause of most problems. To view help topics on the screen, press and then
select
Troubleshooting.
You can also check the basic troubleshooting suggestions below. For more in-depth
troubleshooting, see your online User’s Guide or FAQs at www.epson.com/support (U.S.)
or www.epson.ca/support (Canada).
■ Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■ Try restarting the router (turn it off and then on), then try to connect to it again.
■ Verify that the network settings are correct and check the signal strength. If it is poor,
try moving the product closer to your router or access point.
■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■ Print a network status sheet from the product’s control panel. Press if necessary,
and select
Settings > Network Settings > Network Status > Print Status Sheet.
Then select
Print.
■ Remove and reinstall your product software.
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