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The printed image has horizontal banding
Possible cause Solution
The Media Type setting 
doesn’t match the 
loaded paper.
Make sure the Media Type setting matches the paper you’re using. See 
Printing from Windows
 or Printing from a Macintosh for instructions.
The printable side of 
the paper is face down.
Remove the paper and reload it with the printable side face up. See 
Paper Loading and Handling Guidelines
 for instructions.
The print head nozzles 
are clogged.
Clean the print head. See Cleaning the Print Head
 for instructions.
The ink cartridges are 
low on ink.
Check the 
 
B black and 
 
A color ink out lights to see which cartridge you 
may need to replace. See Replacing an Ink Cartridge for instructions.
The MicroWeave option 
is not turned on.
Turn on MicroWeave (if available) in the Advanced dialog box. See 
Customizing Print Quality and Special Effects
 for more information.
The Maximum Printable 
Area setting is turned 
on.
Select Standard as the Printable Area setting to avoid banding in the 
expanded margin area. See Selecting Paper Size and Orientation 
Options for more information.
The paper thickness 
lever is in the + 
position.
Set the paper thickness lever to the 0 position and try printing again. 
See Envelopes
 for instructions.