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Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Make sure paper is loaded in the correct orientation. Load cut sheets vertically.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
• Follow any special loading instructions that came with the paper.
• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary.
Then reload the paper.
• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not
curled.
• Do not load more than one piece of cut sheet paper.
• Make sure your paper meets the specifications for your product.
• If thick media does not feed, make sure you are loading it straight into the product, not at an angle.
• If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
• Make sure that paper is not jammed inside the product.
Parent topic: Solving Paper Problems
Related references
Paper Menu Settings
Paper Specifications
Related topics
Roll Paper Handling
Cut Sheet Handling
Roll Paper Jam Problems
If roll paper has jammed in the printer, follow the steps here to clear the jam.
1. Open the roll paper cover.
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