Epson WF-C4810 Series - Sent Fax Is Received in an Incorrect Size

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• Contact the fax sender and ask them to send the fax in a higher resolution.
• Try reprinting the received fax.
If the sent fax quality is poor, try these solutions:
• Clean the scanner glass.
• Clean the ADF.
• Try changing the resolution or density setting on the control panel.
• Do not press on the document cover or the original with too much force.
• Try changing the original type setting on the control panel.
• If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send
feature.
Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the
product may automatically lower the resolution.
• Try enabling the error correction mode (ECM) setting.
• If the back of the original appears in your sent fax, place a piece of black paper on the back of the
original and fax it again.
Parent topic: Solving Faxing Problems
Sent Fax is Received in an Incorrect Size
If your recipient receives a fax in an incorrect size, try these solutions:
• If you notice size problems in a copied, scanned, or faxed image, turn off the Original Size Auto
Detection (Glass) setting in the Settings > General Settings > Basic Settings menu. Make sure the
product is out of direct sunlight.
• If you are sending a fax using the scanner glass, make sure your original is placed correctly and that
the correct paper size is selected on the control panel.
• Clean the scanner glass and document cover.
Parent topic: Solving Faxing Problems
Related tasks
Cleaning Your Product
Related topics
Placing Originals on the Product