Epson WorkForce Pro EC-4020

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2. Pull out the paper cassette.

3. Carefully remove any paper jammed inside the product.

4. Carefully follow all paper loading instructions and reload the paper.

Main Page

Table of Contents3
EC-4020/EC-4030 User's Guide13
Product Basics14
Using the Control Panel14
Control Panel Buttons and Lights15
Status Icon Information15
Entering Characters on the LCD Screen17
Selecting the Date and Time17
Using Presets19
Changing LCD Screen Language22
Adjusting Control Panel Sounds22
Adjusting the Screen Brightness23
Turning off the Operation Time out Setting24
Preventing PC Connection Via USB25
Product Parts Locations27
Product Parts - Front27
Product Parts - Inside29
Product Parts - Back31
Using Power Saving Settings31
Changing the Sleep Timer Settings32
Changing the Power off Timer Settings33
Accessing the Web Config Utility34
Epson Connect Solutions for Smartphones, Tablets, and more35
Setting up Epson Connect Services35
Using Epson Email Print37
Using the Epson Iprint Mobile App37
Using Epson Remote Print38
Using Epson Scan to Cloud38
Using Airprint39
Using Google Cloud Print40
Android Printing Using the Epson Print Enabler41
Using Fire os Printing41
Using Windows 10 Mobile Printing42
Using Epson Print and Scan App with Windows Tablets42
Printing and Scanning with NFC from Your Android Device43
Wi-Fi or Wired Networking45
Network Security Recommendations45
Wi-Fi Infrastructure Mode Setup46
Selecting Wireless Network Settings from the Control Panel47
Wi-Fi Direct Mode Setup49
Enabling Wi-Fi Direct Mode50
Wi-Fi Protected Setup (WPS)51
Using WPS to Connect to a Network52
Printing a Network Status Sheet53
Printing a Network Connection Report54
Network Connection Report Codes and Messages55
Configuring Email Server Settings60
Email Server Settings62
Changing or Updating Network Connections63
Changing a USB Connection to a Wi-Fi Connection63
Changing a Wi-Fi Connection to a Wired Network Connection63
Connecting to a New Wi-Fi Router64
Disabling Wi-Fi Features64
Loading Paper66
Loading Paper in the Cassette66
Paper Loading Capacity73
Double-Sided Printing Capacity74
Borderless Paper Type Compatibility75
Compatible Epson Papers76
Paper or Media Type Settings - Printing Software77
Selecting the Paper Settings for each Source - Control Panel78
Paper Type Settings - Control Panel79
Selecting the Default Paper Source Settings80
Paper Source Settings Options81
Selecting the Universal Print Settings81
Universal Print Settings Options82
Placing Originals on the Product84
Placing Originals on the Scanner Glass84
Placing Originals in the Automatic Document Feeder87
ADF Original Document Specifications89
Copying91
Copying Documents or Photos91
Copying Options92
Printing from a Computer95
Printing with Windows95
Selecting Basic Print Settings - Windows96
Paper Source Options - Windows98
Print Quality Options - Windows98
Multi-Page Printing Options - Windows98
Selecting Double-Sided Printing Settings - Windows99
Double-Sided Printing Options - Windows102
Print Density Adjustments - Windows102
Selecting Additional Layout and Print Options - Windows103
Custom Color Correction Options - Windows105
Image Options and Additional Settings - Windows106
Header/Footer Settings - Windows107
Selecting a Printing Preset - Windows108
Selecting Extended Settings - Windows109
Extended Settings - Windows110
Printing Your Document or Photo - Windows111
Locking Printer Settings - Windows112
Locked Setting Options114
Selecting Default Print Settings - Windows115
Changing the Language of the Printer Software Screens116
Changing Automatic Update Options117
Printing with the Built-In Epson Driver - Windows 10 S118
Selecting Print Settings - Windows 10 S118
Printing on a Mac122
Selecting Basic Print Settings - Mac123
Paper Source Options - Mac126
Print Quality Options - Mac126
Print Options - Mac127
Selecting Page Setup Settings - Mac127
Selecting Print Layout Options - Mac128
Selecting Double-Sided Printing Settings - Mac129
Double-Sided Printing Options and Adjustments - Mac130
Managing Color - Mac131
Color Matching and Color Options - Mac132
Selecting Printing Preferences - Mac133
Printing Preferences - Mac134
Printing Your Document or Photo - Mac134
Checking Print Status - Mac135
Printing from a Chromebook136
Cancelling Printing Using the Product137
Scanning138
Starting a Scan138
Starting a Scan Using the Product Control Panel138
Scanning to Email140
Scanning to a Connected Computer142
Setting up a WSD Port (Windows 7/Windows Vista)144
Control Panel Scanning Options145
Setting up and Scanning to a Network Folder or FTP Server147
Creating a Shared Network Folder147
Registering Contacts for Email, Network, or FTP Scanning - Control Panel149
Registering Contacts for Network Folder or FTP Scanning - Web Config151
Scanning to a Network Folder or FTP Server152
Changing Default Scan Job Settings154
Starting a Scan Using the Epson Scan 2 Icon155
Starting a Scan from a Scanning Program157
Starting a Scan from a Smart Device159
Scanning in Epson Scan 2159
Additional Scanning Settings - Main Settings Tab162
Additional Scanning Settings - Advanced Settings Tab162
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2163
Image Format Options165
Scan Resolution Guidelines165
Faxing167
Connecting a Telephone or Answering Machine167
Setting up Fax Features170
Setting up Basic Fax Features170
Using the Fax Setup Wizard170
Selecting the Line Type172
Setting the Number of Rings to Answer174
Selecting Advanced Fax Settings175
Print Settings - Fax177
Basic Settings - Fax178
Security Settings - Fax180
Setting up the Fax Utility - Windows180
Setting up Fax Features Using the Fax Utility - Mac182
Setting up Contacts and Contact Groups183
Setting up Contacts Using the Product Control Panel184
Creating a Contact184
Editing or Deleting a Contact186
Creating a Contact Group187
Editing or Deleting a Contact Group189
Importing Contacts Using the Fax Utility - Windows190
Setting up Speed/Group Dial Lists Using the Fax Utility - Mac193
Sending Faxes195
Sending Faxes from the Product Control Panel195
Sending a Fax Using the Keypad, Contact List, or History195
Fax Sending Options198
Sending a Fax at a Specified Time199
Sending Faxes Using the Fax Utility - Windows200
Sending Faxes Using the Fax Utility - Mac203
Receiving Faxes206
Fax Reception206
Receiving Faxes Automatically207
Receiving Faxes Manually207
Receiving a Fax by Polling208
Viewing a Fax on the LCD Screen (Using the Inbox)209
Saving Faxes to an External USB Device211
Selecting Received Fax Options Using the Fax Utility - Windows211
Checking Fax Status214
Printing Fax Reports215
Fax Report Options215
Using External USB Devices with Your Product217
Connecting a USB Device217
USB Device File Specifications217
Disconnecting a USB Device218
Viewing and Printing from the LCD Screen218
Printing JPEG Photos218
Printing TIFF Files219
Print Setting Options - Device Mode220
Transferring Files on a USB Device221
Setting up File Sharing for File Transfers from Your Computer221
Transferring Files from a USB Device to Your Computer223
Replacing Ink Cartridges and Maintenance Boxes224
Check Cartridge and Maintenance Box Status224
Checking Cartridge Status on the LCD Screen224
Checking Cartridge and Maintenance Box Status - Windows225
Checking Cartridge and Maintenance Box Status - Mac228
Purchase Epson Ink Cartridges and Maintenance Box229
Ink Cartridge and Maintenance Box Part Numbers229
Removing and Installing Ink Cartridges230
Printing with Black Ink and Expended Color Cartridges235
Printing with Expended Color Cartridges - Windows235
Printing with Expended Color Cartridges - Mac236
Conserving Low Black Ink with Windows238
Replacing the Maintenance Box238
Adjusting Print Quality242
Print Head Maintenance242
Print Head Nozzle Check242
Checking the Nozzles Using the Product Control Panel243
Checking the Nozzles Using a Computer Utility245
Print Head Cleaning247
Cleaning the Print Head Using the Product Control Panel248
Cleaning the Print Head Using a Computer Utility249
Aligning the Print Head Using the Product Control Panel251
Cleaning the Paper Guide254
Cleaning and Transporting Your Product256
Cleaning Your Product256
Transporting Your Product260
Solving Problems263
Checking for Software Updates263
Product Status Messages264
Running a Product Check268
Resetting Control Panel Defaults270
Solving Setup Problems271
Product Does Not Turn on or off271
Noise after Ink Installation271
Software Installation Problems271
Solving Network Problems272
Product Cannot Connect to a Wireless Router or Access Point272
Network Software Cannot Find Product on a Network274
Product Does Not Appear in Mac Printer Window275
Wireless Network Connection Is Unstable on a Mac275
Cannot Print over a Network275
Cannot Scan over a Network277
Solving Copying Problems278
Product Makes Noise, but Nothing Copies278
Product Makes Noise When It Sits for a While279
Originals Do Not Feed from the Automatic Document Feeder279
Solving Paper Problems280
Paper Feeding Problems281
Paper Jam Problems in the Cassette281
Paper Jam Problems in the Rear Cover283
Document Jams in the Automatic Document Feeder284
Paper Ejection Problems286
Solving Problems Printing from a Computer286
Nothing Prints287
Product Icon Does Not Appear in Windows Taskbar287
Printing Is Slow288
Solving Page Layout and Content Problems289
Inverted Image290
Too Many Copies Print290
Blank Pages Print290
Incorrect Margins on Printout291
Incorrect Characters Print291
Incorrect Image Size or Position292
Slanted Printout292
Solving Print Quality Problems293
White or Dark Lines in Printout293
Blurry or Smeared Printout294
Faint Printout or Printout Has Gaps295
Grainy Printout296
Incorrect Colors297
Solving Scanning Problems298
Scanning Software Does Not Operate Correctly298
Cannot Start Epson Scan 2298
Scanning Is Slow299
Cannot Save a Scan to a Shared Folder over a Network299
Solving Scanned Image Quality Problems301
Image Consists of a few Dots Only301
Line of Dots Appears in All Scanned Images302
Straight Lines in an Image Appear Crooked302
Image Is Distorted or Blurry302
Image Colors Are Patchy at the Edges303
Image Is too Dark303
Back of Original Image Appears in Scanned Image303
Ripple Patterns Appear in an Image303
Scanned Image Colors Do Not Match Original Colors304
Scanned Image Edges Are Cropped304
Solving Faxing Problems304
Cannot Send or Receive Faxes305
Cannot Receive Faxes with a Telephone Connected to Your Product306
Fax Memory Full Error Appears307
Sent Fax Quality Is Poor307
Sent Fax Is Received in an Incorrect Size308
Received Fax Quality Is Poor308
Received Fax Is Not Printed309
Solving USB Device Problems309
Cannot View or Print from a USB Device309
Cannot Save Files on a USB Device310
Cannot Transfer Files to or from a USB Device310
Uninstall Your Product Software311
Uninstalling Product Software - Windows311
Uninstalling Product Software - Mac312
Where to Get Help313
Technical Specifications314
Windows System Requirements314
Mac System Requirements315
Paper Specifications316
Printable Area Specifications317
Automatic Document Feeder (ADF) Specifications318
Scanning Specifications319
Fax Specifications319
Ink Cartridge Specifications320
Dimension Specifications321
Electrical Specifications322
Environmental Specifications322
Interface Specifications323
External USB Device Specifications323
Network Interface Specifications324
Safety and Approvals Specifications325
Notices326
Important Safety Instructions326
General Product Safety Instructions326
Ink Cartridge Safety Instructions328
LCD Screen Safety Instructions329
Wireless Connection Safety Instructions329
Telephone Equipment Safety Instructions330
FCC Compliance Statement330
Binding Arbitration and Class Waiver333
Trademarks336
Copyright Notice336
Libtiff Software Acknowledgment337
A Note Concerning Responsible Use of Copyrighted Materials338
Default Delay Times for Power Management for Epson Products338
Copyright Attribution338

Epson WorkForce Pro EC-4020 - Page 282

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