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ERA PRODUCT GUARANTEE
We at ERA firmly believe in the quality of our goods. Our technology achieves outstanding performance and
durability and we can therefore oer, in addition to your statutory rights, an additional limited guarantee. In the
event of any material defects in any product manufactured by us due to faulty design, materials and/or
workmanship, and which arise following correct installation and during normal use in accordance with our
instructions, as included in the product packaging, within the period of two years from the date of purchase, we will
either repair, provide a replacement, substitute with equivalent product free of charge from our then current range
or refund in full the amount paid for the product at point of purchase.
CONDITIONS
In order to take advantage of our guarantee, you must comply within the following conditions:-
1. This limited guarantee is not transferable and is extended only to, and is solely to the benefit of, the original
purchaser of the product. Please retain your dated sales invoice as proof of purchase and forward this to us if
you wish to make a claim under this guarantee.
2. Products must be installed, used and maintained in accordance with our instructions otherwise the
guarantee will be invalidated.
3. The product must not be damaged or modified in any way nor must it have been subjected to any
unauthorised repairs.
EXCLUSIONS
A full list of exclusions can be found within the full product guarantee, as detailed on our website
www.eraprotect.com.
This guarantee is in addition to your contractual and statutory rights and does not aect your statutory rights.
TO MAKE A CLAIM
Please contact Customer Support either by telephone on 0345 257 2500 or email support@eraprotect.com with full
details of your claim. If your claim satisfies our Conditions and is not subject to any of our Exclusions, we will agree
with you repair, replacement, substitution or refund of payment of goods. For full details of the claims process,
please visit our website. *Terms and conditions apply.
RECYCLING AND DISPOSAL
Disposal of this product is covered by the Waste Electrical or Electronic Equipment (WEEE) Directive. It should not
be disposed of with other household or commercial waste. At the end of the product's useful life, the packaging and
product should be disposed of via a suitable recycling centre.
EC DECLARATION OF CONFORMITY
ERA hereby declare that this equipment complies with the essential requirements of the Radio and Telecommunica-
tions Terminal Equipment Directive 2014/53/EU. A copy of the EU Declaration of Conformity is available at
www.eraprotect.com.
All devices, with the exception of the External Siren are suitable for mounting in dry interior locations only.
© ERA Home Security Limited. All rights reserved. All trade names are registered trademarks of respective
manufacturers listed. App Store is a service mark of Apple Inc. Android and the “Google Play” logo are trademarks
of Google Inc. Phone not included.
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