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ESI 24-Key Feature Phone User Manual

ESI 24-Key Feature Phone
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ESI Feature Phone
User’s Guide
FOR
0450-0512
Rev. B
Visit http://www.esiusers.com for up-to-date help.
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ESI 24-Key Feature Phone Specifications

General IconGeneral
SpeakerphoneYes
Expandable MemoryNo
CameraNo
BluetoothNo
Dual SIMNo

Summary

Introduction to ESI Feature Phones

24-Key Feature Phone Overview

Overview of the 24-Key ESI Feature Phone, its features, and physical layout.

12-Key Feature Phone Overview

Overview of the 12-Key ESI Feature Phone, its features, and physical layout.

Connecting Your ESI Phone

Instructions and diagrams for physically connecting ESI Feature Phones to the system.

Help Mode and Verbal User Guide

Accessing the Help Tutorial

How to access and use the help tutorial for phone features and operation.

Help During Station Programming

How to access help while programming phone features.

Help During an Active Call

How to access help while on an active call.

Exiting Help Mode

Method for exiting the help mode and returning to normal phone operation.

User Programming Guide

Overview of Programming Menus

Introduces the main categories for phone programming, including feature keys and station options.

Programmable Feature Keys

Details on programming feature keys, methods, and LED indicators.

Station Options Configuration

How to program station-specific settings like headset and hands-free answer.

Station Audibles Configuration

Settings for customizing ring tones and ringer volume for the station.

ESI Feature Phone Operations

Phone Display Information

Explains the phone's display, its information, and line usage indicators.

Status Indicator Lamp Meaning

Describes the meaning of the red status indicator light on the 24-Key Feature Phone.

Caller ID Display

How Caller ID information is displayed on the phone during incoming calls.

Understanding Phone Keys

Details on programmable and fixed feature keys, including their LEDs and functions.

Speakerphone Operation

How to use the speakerphone for hands-free conversations on the 24-Key phone.

Hands-Free Answering

How to enable/disable hands-free answering for internal calls.

Volume and Scroll Key Functions

Functionality of the volume and scroll keys for adjusting audio and navigating menus.

MUTE/DND Key Usage

How to use the MUTE/DND key to silence the microphone during a call.

Soft Feature Keys Explained

Explanation of dynamic soft keys located below the display and their uses.

Dial Tone Acquisition

Describes obtaining internal and outside dial tones for making calls.

Basic Call Handling

General instructions for making and receiving outside and internal calls.

Direct Station Selection

How to use station keys for direct access and status indication of other stations.

Transferring Outside Calls

Procedures for blind and supervised transfers of outside calls.

Conference Calling Procedures

Steps to initiate and manage conference calls with multiple participants.

Call Forwarding Setup

How to temporarily forward calls to another station or mailbox.

Call Waiting Handling

How to handle incoming calls when already on a call, including toggling and dropping.

Call Waiting Display Indicators

Understanding the display indicators when call waiting is active.

Station-to-Station Call Waiting

How call waiting functions for internal calls between stations.

Hold and Exclusive Hold Operations

Differentiating and using hold versus exclusive hold for calls.

Retrieving Held Calls

Procedures for retrieving calls placed on hold from any station.

Exclusive Hold Procedures

How to place and retrieve calls using the exclusive hold feature.

Paging System Usage

Instructions for using paging features, including overhead and phone-to-phone paging.

Call Pickup Functionality

How to answer calls ringing at other stations.

Optional Feature Introduction

Mentions optional features like operator station and day/night mode.

Special Keys and Features

FLASH, REDIAL, and RELEASE Keys

Explains the functions of the FLASH, REDIAL, and RELEASE keys.

Esi-Dex Contact Management

Introduction to Esi-Dex for accessing and auto-dialing stored names and numbers.

Auto-dialing with Esi-Dex

Step-by-step guide to auto-dialing contacts using Esi-Dex.

Adding Contacts to Personal Dex

Methods for saving names and numbers into the Personal Dex.

Deleting Contacts from Personal Dex

How to remove entries from the Personal Dex.

Esi-Dex Usage Example

A practical example of saving and retrieving a contact using Esi-Dex.

System Speed-Dialing via Esi-Dex

How to access system-wide speed dials via Esi-Dex or direct dialing.

Override Ring Feature

How to bypass ringing calls to place a new call.

Headset Operation

Instructions for programming and using a headset with the phone.

Outside Dial Tone Preference

Setting the phone to automatically connect to an outside line.

Line Key Functions and Status

Explains the function and LED status of line keys for call management.

Accessing Optional Features

Overview of additional features and their access codes.

Specific Feature Key Codes

Details on specific programmable feature key codes for various functions.

Analog Station Features

Analog Phone FLASH Function

How the FLASH hook function is used for analog phones.

Analog Caller ID Display

How Caller ID is displayed on analog phones.

Placing Calls on Analog Phones

Procedures for making internal and outside calls on analog phones.

Transferring Outside Calls (Analog)

Steps for performing blind transfers with analog phones.

Call Forwarding on Analog Phones

Setting up call forwarding on analog stations.

Call Waiting on Analog Phones

How call waiting operates on analog phones.

Call Hold Procedures (Analog)

Procedures for placing and retrieving calls on hold with analog phones.

Paging with Analog Stations

How paging works with analog stations.

Call Pickup on Analog Phones

How to answer calls ringing at other stations using analog phones.

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