ESI Feature Phone User Manual

ESI Feature Phone
User’s Guide
FOR ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
0450-1047
Rev. J
For on-line help, visit www.esiusers.com.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2010 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of
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Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered
trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change
without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at
www.esi-estech.com.

ESI Feature Phone Specifications

General

Brand	ESI
Model	Feature Phone
Category	Telephone
Language	English

Summary

Introduction to ESI Feature Phones

Guide Scope and Arrangement

Details the User's Guide scope and explains the manual's section structure for easy navigation.

48-Key Feature Phone Description

48-Key Feature Phone Components

Identifies and describes the key components and features of the 48-Key Feature Phone.

24-Key Feature Phone Description

24-Key Feature Phone Components

Identifies and describes the key components and features of the 24-Key Feature Phone.

ESI Cordless Handset II Overview

Cordless Handset II Features and Limitations

Describes the features and limitations of the ESI Cordless Handset II.

Connecting ESI Phones

Phone Connection Diagrams

Provides diagrams for connecting various ESI Feature Phones.

Expansion Console Connections

60-Key Expansion Console Setup

Step-by-step instructions for connecting the 60-Key Expansion Console.

Help Mode (Verbal User Guide)

Using Help Mode for Assistance

Explains how to access and use the Verbal User Guide for assistance with phone features and programming.

User Programming Introduction

Programming Help and Exiting Mode

Describes how to get help during programming and how to exit programming mode.

User Programming Menu Overview

Provides an overview of the main categories and options available within the user programming menu.

Voice Mail Operation

Voice Mail Key Usage

Explains how to use the VOICE MAIL key for accessing messages and mailbox features.

Personal Greetings Management

Details how to record and manage personal greetings for your voice mailbox.

Message Retrieval and Handling

Covers retrieving messages, message skip options, and key functions during retrieval.

ESI Feature Phone Operations

Phone Display and Caller ID

Explains the phone display functions and how Caller ID information is presented.

Key Functions Overview

Describes programmable and fixed feature keys, and their role in phone operation.

Basic Phone Usage

Covers essential functions like placing and answering outside and internal calls.

Call Forwarding and Call Waiting

Explains how to set up call forwarding, call forwarding/no-answer, and call waiting features.

Hold and Paging Functions

Details hold/exclusive hold operations and how to use paging features for communication.

Special Keys Functions

FLASH, REDIAL, and RELEASE Keys

Explains the various purposes and uses of the FLASH, REDIAL, and RELEASE keys.

Esi-Dex for Contact Management

Covers accessing and managing stored names and numbers using the Esi-Dex feature.

Headset and Bluetooth Operations

Details headset operation, including Bluetooth headset pairing and usage.

Using 48-Key IP Feature Phone II Remotely

Remote IP Phone Functionality and Exceptions

Describes how the 48-Key IP Feature Phone II operates remotely, noting exceptions and limitations.

Troubleshooting Remote IP Phone Issues

Provides solutions for common problems encountered with remote IP Feature Phone II operation.

Esi-Link Network Features

Esi-Link Overview and Network Numbering

Explains the Esi-Link feature for networking ESI systems and its transparent dialing capabilities.

Dialing and Transferring via Esi-Link

Details how to dial and transfer calls to remote Esi-Link locations using Location Keys.

Paging and Conferencing over Esi-Link

Covers using paging and conferencing features across the Esi-Link network.

ACD Agent Operations

Agent Log-on/Off and Wrap Mode

Explains how agents log on/off and use wrap mode for post-call activities.

Display Indications for ACD Agents

Describes the display information relevant to ACD agents, showing call status and queue details.

Analog Station Operations

Basic Analog Station Functions

Covers Caller ID, placing calls, and basic call handling for analog stations.

Voice Mail and Programming for Analog Stations

Explains voice mail operation and programming features specific to analog stations.