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ESI IVX 128 User Manual

ESI IVX 128
68 pages
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User’s Guide
0450-0073
Rev. B
Extensive user help is always available
on the
ESI Web site at www.esi-estech.com.

Table of Contents

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ESI IVX 128 Specifications

General IconGeneral
BrandESI
ModelIVX 128
CategoryTelephone
LanguageEnglish

Summary

Digital Feature Phone Operation

Liquid Crystal Display (LCD)

Explains the LCD screen, its display elements, and how it shows line status.

Basic Phone Controls

Covers dial tone, speaker, volume, MUTE/DND functions, and basic call placement.

Call Management Features

Details transfers, conferencing, call forwarding, waiting, park/hold, and paging.

Voice Mail System Usage

Explains voicemail access, personal greetings, message handling, and retrieval.

User Programming and Customization

Covers system settings, passwords, station options, and optional features.

Esi-Dex Speed Dialing

Accesses and dials stored names/numbers from Personal, Station, and System lists.

Analog Stations

Analog Station Operation Basics

Describes differences and basic functions of analog phones compared to digital ones.

Analog Call Handling and Transfers

Covers placing calls, transfers, and conferences on analog phones.

Analog Voice Mail and Messaging

Explains personal greetings, message retrieval, and waiting indicators for analog stations.

Analog Station Programming and Notifications

Details setting passwords and external message notifications for analog stations.

Special System Features

ACD Agent Operation

Manages agent status, wrap mode, and call handling in Automatic Call Distribution.

Guest Mailboxes

Provides mailboxes for personnel without internal extensions, like sales staff.

Group and Broadcast Mailboxes

Enables sending messages to predefined groups or all users on the system.

Cascade Paging Mailboxes

Pages multiple numbers sequentially for urgent notifications and on-call personnel.

Q & A Mailboxes

Allows recording questions for callers to answer, useful for surveys or questionnaires.

Live Outside Calls and Operator Station

Handles direct incoming calls and operator functions, including Day/Night mode.

64-Key Expansion Console

Adds 64 programmable feature keys to the station, for a total of 80 keys.

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