Getting Started with the
dPhone4
Personalizing your phone
Press PROG/HELP to access programming, and then select from the menu
choices. During any progra
mming step, you can press PROG/HELP for a
detailed description of the
feature
Copyright © 2018 ESI (Es
tech Systems, Inc.). • 0450-1503 Rev. B
Voice mail
2. To access new or old voice message, press VOICE MAIL.
3. When you hear the prompt, enter your password and press #.
4. Select the desired voice mail message and follow the prompts to repeat, forward,
delete, reply, hear the next message, or save the message.
Note: New voice mails are indicated by the NEW/OLD message on the display.
This will only appear when there are new messages.
0 Help
1 How to use the phone
2 How to use voice mail
3 Phone features
4 User tutorial
1 Select personal greeting
1 Record
2 Delete
3 Hear
3 Station options
1 Call waiting
2 Personal greeting reminder
4 Dial tone preference
5 Hands-free answer
6 Monitor mode
4 Station audibles
1 Station ring tone
2 Station ring volume
3 Message ring
5 Password
1 Enter
2 Delete
3 Hear
4 Security level
6 External notification
7 Personal Call Routing
9 Message Recycle Bin
Programmable feature keys
There are two methods
for programming your phone:
• Direct programming — Select the key you want to program, and
hold it down for at
least two seconds. This not only initiates programming but also lets you immediately
program that specific key.
• Traditional programming — Press PROG/HELP. The Verbal User Guide will speak to
you, walking you through the full menu, during which you can choose the appropriate
option.
The programmable feature keys can be programmed as:
• Line keys — If programmed with a two-digit line number, the key will become a line
key providing lamp information and outside line access.
• Station keys — If programmed with a three- or four-digit extension number, the key
will provide station lamp status and direct station access and transfer.
• Speed-dial keys — Can be used for automatic dialing of frequently called outside
numbers. Enter the line access code (9, 8, or 7) plus the phone number.
• Additional-feature keys — Depending on your system, these may include day/night
control, service observing, agent log-on, system speed dial, personal greeting, etc. See
the System Administrator for assistance.
Note: Certain items shown in the menu above may not be applicable to y
our
specific ESI system. Consult your System Administrator for more information.
2 Programmable feature
keys
Voice Mail Menu
You can press any of the following keys anytime during the message or during the
prompt following the message.
1 Pause: Pauses playback for one minute or until pressed again.
2
2 Time/date to number: Toggles the display between the time/date and the Caller
ID number (if available).
3 Reply: To automatically reply to a message from another user (within the
system). Begin recording your reply at the tone; press 1 to stop. You will then be
returned to the original message for further action.
4 Rewind: Rewinds playback four seconds for each time you press it during
message playback. If pressed after the message has finished, returns you to the
message’s beginning.
5 Fast forward: Advances playback four seconds each time you press it.
6 Copy: Copies the message to another user’s mailbox or to a Quick Group. To add
an introduction, press 1 when prompted. The phone system will respond with the
mailbox greeting and record tone. When you’ve finished your recording, press 1 to
stop.
7 Delete: Deletes the message.
9 Save: Saves the message. It will be played as an old message the next time
messages are retrieved. 9 9 Saves the message as a new message.
Hang up when finished. (If you hang up while a message is playing back, the
message will remain a “new” message.)
Retrieving voice mail remotely
1. Dial into the phone system.
2. At the auto attendant enter and your station number (or have the operator
transfer you by pressing VOICE MAIL and your station number.
The phone system will announce the number of new and old messages and play
the oldest new message.
The following key presses are aviailable for remote access:
2 Time/date to number: Toggles the upper display between the time/date and the
Caller ID number (if available).
5 Access user programming —
Lets you change the personal greetng and
password.
8 Main greeting — Returns
you to the main greeting.
0 Operator — Transfers you to the operator.
# Leave a
message In another mailbox — When prompted, enter the user’s
mailbox number.
To disconnect — Use before hanging up (if pressed during playback of a
message, the message will be saved).
Once you have programmed a programmable feature key, the default system name for
the item (e.g., a person’s name for a station key) will
appear. You can customize that
name (up to 10 characters in length)
on a per-extension basis by using your phone’s
dialpad.
Important programming options
Mailbox personal greetings
You can record up to three personal greetings (PROG/HELP 1), and then change
between them as desired.
Example: “Hi, this is Bill. I’m away from my desk or on the phone. You may reach
the operator by dialing 0 now; or leave me a detailed message and I’ll
respond to it promptly.”
Message Recycle Bin (un delete)
Your phone system stores your 10 most recently deleted messages in a Message
Recycle Bin (PROG/HELP 9) to allow you to recover mes
sages that may have
been deleted in error.
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