Voice mail operation User’s Guide
D.10
Optional voice mail feature: Group/broadcast mailboxes
Important: This is a special, optional feature not explained in the tutorial. Be sure to get your group mailbox number
from the administrator.
Introduction to the broadcast mailbox
For easily contacting all system users, the ESI system’s broadcast mailbox (500) automatically consists of all
station mailboxes (not guest mailboxes) with personal greetings recorded.
Introduction to group mailboxes
Group mailboxes let you broadcast a “master” message to all members of a pre-defined group of users (or
guest mailboxes). When you record a master message in the group mailbox, the ESI system instantly copies
it into the mailbox of each member who has recorded a personal greeting.
Programming a group mailbox
Press PROGRAM
followed by the group mailbox number. You will be prompted to record the mailbox
greeting, change the password, or edit the list of members. Exit by hanging up. For frequent access to leave
group messages, program a group mailbox number as a programmable feature key. (See “Programmable
feature keys,” page C.2).
You may give the group mailbox number and password to others to allow them to also record master
messages. Setting “0” as the password eliminates the password requirement.
Virtual Mailbox Key
To help monitor that all messages have been picked up, you can program a programmable feature key on
any ESI Feature Phone as a Virtual Mailbox Key for the group mailbox. When new messages exist, the
key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable feature
key with VOICE MAIL
followed by the mailbox number (see “Programmable feature keys,” page C.2).
Leaving a group message
Call the mailbox number and enter the appropriate password (if required).
Quick Groups
Any user can use the Quick Groups
™
feature to send a message to any combination of users without having
to create specific group mailboxes. No programming is required to initiate Quick Groups. Group mailboxes are
used if the members of the group rarely change or if members want to be able to easily leave messages for
one another, etc. Up to 65 extensions (or mailboxes) can be in a Quick Group, which includes extensions
in a department. When creating a Quick Group, enter each extension using either the phone’s dial pad or
a programmable feature key on which an extension has been programmed.
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